Relationship Banker I

Trustmark National Bank; Panama City Beach (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Trustmark National Bank in Panama City Beach, FL, seeks an entry‑level Relationship Banker I to greet customers, identify financial needs, and cross‑sell deposits, loans, and services. You’ll help ensure accurate transactions and a positive, professional client experience in a busy branch.

The role requires strong communication, basic math, and a customer‑service mindset; working hours are 40 weekly, Monday–Friday, with opportunities to develop sales skills and grow within the branch network.

Qualifications

• High school diploma or GED.
• One year of sales or customer service experience (in lieu of experience, Bachelor's degree is acceptable).
• Able to use basic math concepts and handle routine transactions.
• Excellent customer service and product knowledge.
• Able to meet sales goals in a retail environment.
• Strong interpersonal and written communication skills.
• Detail-oriented with accuracy.

Responsibilities

• Identify customer needs and referrals through proactive sales/service.
• Sell and cross-sell deposit accounts, loans, insurance, and cash management.
• Deliver exceptional service following Trustmark standards.
• Process deposits, withdrawals, wires, card transactions, and account maintenance.
• Balance cash drawer daily and ensure proper documents.
• Aim to meet sales and referral goals quarterly.
• Make outreach calls to customers and prospects.
• Comply with policies and performance standards.
• Perform additional duties as assigned.

Skills

Sales & cross-selling

Customer service

Communication skills

Basic math

Cash handling

Retail banking knowledge

Education

High school diploma or GED

Bachelor's degree acceptable in lieu

Job description

Relationship Banker I

Location: US-FL-Panama City Beach

Job Location: Company Panama City Thomas Drive - 17206

Category: Branch Banking

Type: Regular Full-Time

Working Hours: 40 weekly / M- F 8am-5pm

Overview

Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer's satisfaction, loyalty, and financial well-being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions.

Responsibilities

• Identify customer needs and make the appropriate referrals through proactive sales/service efforts.
• Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.
• Deliver exceptional customer experience that follows Trustmark's service standards.
• Continually safeguard the bank's assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, loan payments and the opening, closing and other maintenance of customer accounts).
• Balances cash drawer daily for both the cash totals and to ensure appropriate documents have been executed.
• Achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into sales.
• Making outreach calls to customers and/or prospects.
• Comply with the bank's guidelines, policies, procedures, and standards of performance.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED
• One year of sales or customer service experience (in lieu of experience, Bachelor's degree is acceptable).
• Able to use basic math concepts and can handle routine transactions and close out the cash drawer
• Exceptional customer service skills with the ability to learn and communicate Trustmark products
• Pass appropriate assessment tests related to customer service and math skills
• Able to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform work tasks
• Strong interpersonal and communication skills both verbal and written
• Time management skills
• Detail-oriented with a focus on quality and accuracy
• Demonstrate professional appearance and mannerisms as this position works with the public on a daily basis
• Experience in maintaining and balancing a cash drawer preferred

Physical Requirements/Working Conditions: Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.