Relationship Banker - Bilingual Spanish Language Required

Bank of America; Kennewick (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a customer-focused professional in the United States to uphold risk culture and deliver exceptional client experiences. You will build relationships, manage appointments and cash, and collaborate with experts in small business, lending, and investments across locations.

The role requires flexibility for weekend or extended hours and a strong commitment to compliant service. The ideal candidate demonstrates strong communication, problem-solving, and adaptability, with

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Builds relationships and collaborates to meet client needs.
• Willing to work weekends or extended hours across locations.
• Learns new information and adapts to technology platforms.
• Educates clients on banking self-service options.
• Follows processes and adheres to laws and regulations.

Responsibilities

• Executes the bank's risk culture and aims for operational excellence.
• Builds client relationships to meet financial needs.
• Follows established processes to do right for clients and the bank, adhering to laws and regulations.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Self-motivation

Relationship building

Communication skills

Problem solving

Learning agility

Customer service

Time management

Weekend availability

Adaptability

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Job description

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Required Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience

Minimum Education

• Bachelor7s Degree or business-relevant Associate’s Degree such as business management, business administration or finance
• High School Diploma / GED / Secondary School or equivalent

Shift

1st shift (United States of America)

Hours Per Week

40

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Pay Transparency

Pay range $25.00 - $26.77 hourly pay, offers to be determined based on experience, education and skill set. This role is compensated with a base salary and is not incentive eligible.