Relationship Banker, Bilingual Spanish

Jobtailor; Bothell (WA); On-site; USD 39,000 - 55,000; Full time

Job summary

Jobtailor is hiring in Bothell, WA for a front-line banking associate dedicated to educating clients on self-service options and handling routine cash transactions. You will engage clients in the lobby, learn their financial needs, and connect them with appropriate solutions.

You will collaborate with teammates to deliver exceptional client experiences, follow bank procedures, and maintain compliance with all laws and regulations while growing your knowledge of banking products and services.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Delivers an engaging, client‑driven banking experience with confidence.
• Educates clients on self‑service banking options (ATM, online, mobile).
• Adheres to laws, regulations and bank processes with integrity.

Responsibilities

• Educate and assist clients in the lobby with self-service resources (mobile, online, ATM).
• Accurately process cash transactions as needed.
• Develop client insights to connect them with financial solutions.
• Support risk culture and operational excellence in daily tasks.
• Build relationships to meet clients' financial needs and goals.

Skills

Client Engagement

Cash Transactions

Self-Service Banking Education

Relationship Building

Critical Thinking

Tools

Mobile Banking

Online Banking

ATM Operations

Job description

Responsibilities

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• Accurately and efficiently processing cash transactions for clients as needed
• Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals
• Executing the bank's risk culture and strives for operational excellence
• Building relationships with clients to meet financial needs
• Following established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Growing business knowledge and network by partnering with experts in small business, lending, and investments
• Managing financial center traffic, appointments, and outbound calls effectively
• Driving the client experience
• Managing cash responsibilities

Requirements

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance

Core Competencies

Demonstrates strong client engagement and relationship-building skills while effectively educating clients on self-service banking technologies. Applies critical thinking and problem-solving abilities to meet clients' financial needs while adhering to established processes and regulations.

Highest-signal resume keywords

• Client Engagement
• Cash Transaction Processing
• Self-Service Banking Education
• Relationship Building
• Critical Thinking

Hard Skills

• Cash Transaction Processing
• Self-Service Banking
• Mobile Banking
• Online Banking
• ATM Operations

Soft Skills

• Effective Communication
• Collaboration
• Problem-Solving
• Time Management
• Motivation

Industry Keywords

• Financial Services
• Risk Culture
• Operational Excellence
• Client Experience
• Compliance