Relationship Banker

Valley National Bank; North Haledon (NJ); On-site; USD 37,000 - 54,000; Full time

Job summary

Valley National Bank is seeking a Vault Teller who will support branch operations, grow customer relationships, and promote banking products and services. You will be responsible for cash handling, opening new accounts, and assisting customers with financial needs.

In this role, you will educate clients on online and mobile banking, perform teller transactions accurately, and participate in CRA initiatives. A service-oriented mindset and compliance awareness are essential.

Qualifications

• Customer service orientation and ability to upsell financial products to customers.
• Familiarity with bank products and services to cross-sell effectively.
• Attention to regulatory compliance in daily banking activities.

Responsibilities

• Grow existing customer relationships and acquire new ones through sales execution and cross selling.
• Deliver exceptional customer service aligned with the bank's mission and provide professional, solution-oriented support.
• Educate customers and cross-sell bank products and services to meet financial needs.
• Open new accounts (checking, savings, CDs, IRAs) and discuss/sell loan products.
• Promote online and mobile banking capabilities to customers.
• Meet with customers to conduct financial needs assessments and maximize sales opportunities.
• Balance cash drawer and operate teller equipment; ensure accurate transactions.
• Serve as Vault Teller and manage currency/coin orders and distribution to tellers.
• Participate in community events and CRA initiatives; ensure regulatory compliance.

Skills

Customer service

Sales

Cross-selling

Banking products knowledge

Cash handling

Tools

Teller systems

Cash recyclers

Job description

Responsibilities include but is not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.