Relationship Banker

First National Bank Of Pennsylvania; Stratford (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

F.N.B. Corporation is seeking a Relationship Banker to join our Retail team. You will handle consumer banking transactions, provide account servicing, and refer customers to banking products and services.

The role emphasizes relationship building, cross-selling opportunities, and adherence to bank policies and regulatory requirements. You may work at various locations within the market and travel may be required for onboarding.

Qualifications

• High School diploma or GED required.
• 0 years of job-related experience required.
• Excellent customer service and communication skills with strong organizational abilities.
• Knowledge of banking policies, consumer products and services.
• MS Word (Basic), MS Excel (Intermediate), MS PowerPoint (Basic).
• Experience in a related position preferred.

Responsibilities

• Promotes the sales process by greeting customers and identifying needs.
• Makes recommendations in selling and cross-selling Bank products and services.
• Identifies and achieves weekly sales/referral goals.
• Incorporates digital banking products into customer interactions.
• Input and maintain data quality for referrals, customers, and applicants.
• Perform routine teller transactions and other operational tasks.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Excellent customer service

Excellent communication

Organizational skills

Detail-oriented

PC skills

MS Word - Basic

MS Excel - Intermediate

MS PowerPoint - Basic

Sales and customer service

Knowledge of banking policies

Education

High School or GED

Job description

Primary Office Location: 161 S. Stratford Road. Winston Salem, North Carolina. 27104. Join our team. Make a difference - for us and for your future. Position Title: Relationship Banker Business Unit: Retail Reports to: Varies Based On Assignment

Position Overview

This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Makes appropriate recommendations in selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporates FNB digital products and services into customer interactions.
• Uses FNB approved branch technology to input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and accountability to serve as risk managers by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position

0

Skills Required to Perform the Primary Responsibilities of this Position

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position
• Knowledge of banking policies, procedures, consumer products and services
• Sales and customer service skills

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work

May require overnight travel for training purposes, particularly during onboarding

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.