Relationship Banker

DeKalb County Economic Development Corporation (DCEDC); Sandwich (IL); Híbrido; USD 27.000 - 36.000; Jornada completa

Descripción de la vacante

Heartland Bank and Trust Company is seeking a Relationship Banker in Illinois. You will welcome customers, deliver excellent service, and proactively promote Heartland Bank products and services. Build relationships, understand customer needs, and offer financial solutions with confidence.

The role emphasizes engaging customers by name, handling account openings, and maintaining product knowledge while adhering to anti-fraud policies. Strong communication is essential.

Formación

• Proven customer service skills in a retail or banking environment.
• Ability to build relationships and identify customer needs.
• Strong knowledge of Heartland Bank products and services.

Responsabilidades

• Create an excellent customer experience and engage customers by name.
• Provide customer support needed to reinforce the value of current and new technology.
• Engage customers in relationship-building conversations to identify needs and offer solutions.
• Maintain a working knowledge of products, services, and processes.
• Open and service customer accounts, including outreach and follow up.
• Follow policies to minimize fraud risk.

Conocimientos

Customer service

Relationship building

Product knowledge

Educación

HS diploma or GED

Descripción del empleo

Wage Range: Min: $19.37, Mid: $22.57, Max: $25.77

A Brief Overview

The Relationship Banker is a frontline representative and the face of Heartland Bank within the communities we serve. Responsible for welcoming our customers, providing excellent customer experiences, and building relationships. The Relationship Banker is a multi-functional, service-oriented individual that is ready to meet our customers' needs. Proactively promotes all Heartland Bank products and services. Offers financial solutions to fit customers' needs in a confident manner.

What you will do

• Create an excellent customer experience and engage customers by name.
• Provide customer support needed to reinforce the value of current and new technology.
• Engage current and prospective customers in relationship building conversations to identify needs and offer appropriate solutions to grow customer relationships.
• Maintain a working knowledge of products, services, and processes.
• Open and service customer accounts, including customer outreach and follow up.
• Follow policies and procedures to minimize the risk of fraud.

Other Qualifications/Requirements

• Participate in various retail and bank projects as necessary.
• May assist with Retail Teller duties as needed.
• H.S. Diploma or GED preferred or equivalent combination of education and experience.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind.

Physical Demands

• Regularly: Standing, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Sitting, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (50 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.