Relationship Banker

Heartland Bank and Trust Company; Oak Forest (IL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Heartland Bank and Trust Company is seeking a Relationship Banker to be the welcoming face in the community, delivering exceptional service and proactively promoting banking products. You will engage customers, understand their needs, and foster long-term relationships while maintaining knowledge of our offerings.

The role emphasizes adherence to policies and procedures, support for technology used by customers, and opportunities to participate in bank projects and local outreach.

Qualifications

• Customer-focused frontline experience required.
• Ability to identify customer needs and provide solutions.
• Strong knowledge of banking products and processes.

Responsibilities

• Create an excellent customer experience and engage customers by name.
• Provide customer support needed to reinforce the value of current and new technology.
• Engage customers in relationship-building conversations to identify needs and offer solutions to grow relationships.
• Maintain knowledge of products, services, and processes.
• Open and service customer accounts, including outreach and follow up.
• Follow policies and procedures to minimize fraud risk.

Skills

Customer service

Relationship building

Communication

Problem solving

Education

High School Diploma or GED

Job description

Wage Range: Min: $19.37, Mid: $22.57, Max: $25.77

A Brief Overview

The Relationship Banker is a frontline representative and the face of Heartland Bank within the communities we serve. Responsible for welcoming our customers, providing excellent customer experiences, and building relationships. The Relationship Banker is a multi-functional, service-oriented individual that is ready to meet our customers' needs. Proactively promotes all Heartland Bank products and services. Offers financial solutions to fit customers' needs in a confident manner.

What You Will Do

• Create an excellent customer experience and engage customers by name.
• Provide customer support needed to reinforce the value of current and new technology.
• Engage current and prospective customers in relationship building conversations to identify needs and offer appropriate solutions to grow customer relationships.
• Maintain a working knowledge of products, services, and processes.
• Open and service customer accounts, including customer outreach and follow up.
• Follow policies and procedures to minimize the risk of fraud.

Other Qualifications/Requirements

• Participate in various retail and bank projects as necessary.
• May assist with Retail Teller duties as needed.
• H.S. Diploma or GED preferred or equivalent combination of education and experience.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders. Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind.

Physical Demands

• Regularly: Standing, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Sitting, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (50 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity. The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.