Relationship Banker

Fulton Bank; Rutherford (NJ); On-site; USD 28,144 - 44,510; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) program with employer match

Paid time off programs

Job summary

Fulton Bank in Rutherford, NJ is seeking a full-time Relationship Banker to provide exceptional customer service while promoting banking solutions. This role involves proactive sales, customer engagement, and compliance with regulations.

The ideal candidate will have at least 2 years of customer service or sales experience, excellent communication skills, and flexibility in scheduling. A comprehensive benefits package is offered, along with eligibility for incentive compensation.

Qualifications

• 2 or more years of customer service or sales experience.
• Ability to engage in needs-based conversations.
• Flexibility to work weekday and Saturday schedules.

Responsibilities

• Drive proactive sales conversations and handle inquiries.
• Use digital tools to demonstrate solutions to customers.
• Ensure compliance with applicable regulations and policies.

Skills

Pro‑active and result oriented

Excellent communication skills

Highly collaborative

Education

High School Diploma or equivalent

Tools

CRM (Customer Relationship Management)

Job description

This is a full-time career opportunity (approximately 40 hours per week) based out of our Union Avenue financial center in Rutherford, NJ.

Candidates must be flexible and available to work schedules aligned with branch operating hours, including weekdays and Saturdays (no Sunday required).

Relationship Banker - The Relationship Banker is responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Incumbents will focus on customer‑centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals. Responsible for sales expectations that contribute to the growth and success of the financial center.

Responsibilities

• Drive proactive sales conversations by engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing. Use digital tools to proactively demonstrate digital solutions to customers, with the goal to identify sales opportunities and convert them into tangible outcomes to meet or exceed sales goals.
• Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship‑building conversations with customers and to ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Additional Responsibilities

• May serve as a Notary Public for their financial center.

Education

High School Diploma or equivalent. (Required)

Experience

2 or more years customer service or sales experience. (Required)

Knowledge, Skills, And Abilities

• Pro‑active and result oriented. (Preferred)
• Highly collaborative with Fulton Partners and Financial Center Team Members. (Preferred)
• Excellent communication skills and ability to have needs‑based conversations. (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the organization, regardless of position, is accountable for reading, understanding and acting on the contents of all company‑assigned and/or job‑related compliance programs, regulations and policies and procedures, and ensuring that all compliance training assignments are completed by established due dates. This includes but is not limited to understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Compensation

The hourly rate for this position is $20.43 – $32.31.

Additional Compensation Components

Eligible to participate in a short‑term incentive compensation plan subject to individual and company performance.

Benefits

Comprehensive benefits package including medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives.

Position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.

Equal Opportunity Employment

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Eligibility

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.