Relationship Banker

vnbcareers; Rochelle Park (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

vnbcareers in Rochelle Park, NJ is seeking a Retail Banking Teller/Customer Service Specialist to grow relationships, open new accounts, and promote online banking.

The role emphasizes friendly, professional service, accurate cash handling, cross-selling of checking, savings, CDs, and loans, and adherence to regulatory requirements. Requires a High School Diploma and 1 year in customer service; associates degree and FIS/IBS knowledge preferred.

Qualifications

• High School Diploma or GED required; 1 year in customer service or cash handling.
• Associates or Bachelors in accounting, business, finance or related field preferred.
• Proficiency with banking systems and basic computer skills.

Responsibilities

• Grow existing customer relationships and acquire new ones through sales and cross selling.
• Deliver excellent customer service aligned with the bank's mission.
• Educate customers on bank products and services and cross-sell as appropriate.
• Open new accounts (checking, savings, CDs, IRAs) and discuss loan products.
• Promote online and mobile banking capabilities to customers.
• Maintain cash drawer, use teller equipment, and manage cash securely.
• Support CRA initiatives and assist branch staff with coaching as needed.
• Report unusual activity and ensure compliance with regulations.

Skills

Verbal Communication

Written Communication

Customer Service

Interpersonal Skills

Problem Solving

Decision Making

Multi-tasking

Computer Skills

Cash Handling

Education

High School Diploma or GED

Associates or Bachelors in Accounting/Business/Finance

Tools

FIS/IBS

Job description

Responsibilities include but are not limited to:

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Required Skills:

• Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
• Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

Required Experience:

• High School Diploma or GED equivalent; and minimum of one year experience in customer service, retail sales and service position with cash handling, or a similar role.

Preferred Experience:

• 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
• Associates degree or Bachelors' degree with concentration in accounting, business, finance, economics or a related field.
• FIS/IBS (Integrated Banking Solutions).