Relationship Banker

Northwest Bank; Mount Joy (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwest Bank in Mount Joy, PA is seeking a Relationship Banker to bring the customer experience to life. You will engage customers, understand their financial goals, and guide them through account options with a people-first approach.

As part of a collaborative team, you will maintain a welcoming branch environment, perform transactions accurately, and connect clients with Mortgage, Business Banking, Wealth, and other specialists to support their financial journey.

Qualifications

• Frontline customer service experience preferred in retail or banking.
• Strong communication and problem-solving skills.
• Comfortable using technology and software applications.

Responsibilities

• Be the trusted connection in the financial center to create seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask questions, listen, and uncover customers' financial goals.
• Provide guidance to help customers make informed financial decisions.
• Guide customers through account opening accurately and efficiently.
• Build relationships through proactive outreach and personalized service.
• Connect customers with Mortgage, Business Banking, Wealth and other partners.
• Meet performance goals related to customer experience and growth.
• Follow policies, procedures and risk management practices.

Skills

Customer service

Retail experience

Sales experience

Communication skills

Teamwork

Tech-savvy

Education

High School Diploma or equivalent preferred

Tools

Microsoft Office

Job description

PA0186 Mount Joy

Job Description

At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.

You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.

Essential Functions

• Be a trusted point of connection in the financial center, creating seamless customer experiences.

• Partner with teammates to maintain a welcoming, customer-ready environment.

• Ask purposeful questions and listen deeply to uncover meaningful financial goals.

• Provide guidance that helps customers make informed financial decisions.

• Guide customers through account selection and opening with accuracy and efficiency.

• Recommend products and services that support customers' financial goals.

• Complete transactions with accuracy, efficiency, and attention to detail.

• Deepen relationships through proactive follow-up, reliability, and personalized service.

• Build new relationships through community involvement, referrals, and networking opportunities.

• Manage and grow customer relationships through proactive outreach and ongoing financial conversations.

• Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.

• Meet performance goals related to customer experience, growth, and financial wellness.

• Maintain operational soundness by following policies, procedures, and risk management practices.

• Perform other duties as assigned to support financial center operations.

Additional Essential Functions

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

• Work as part of a team

• Work with on-site equipment

What You Bring to the Team

• Naturally people-focused with strong, clear communication skills and curiosity

• Motivated to learn and grow

• Comfortable leading deeper financial with conversations that align needs to meaningful lead to solutions

• Detail-oriented and confident with technology

• Team player with a positive, professional presence

QUALIFICATIONS

Education

• High School Diploma or equivalent preferred

Work Experience

• Customer service, retail, or sales experience preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.