Relationship Banker

First National Bank; Lancaster (Lancaster County); On-site; USD 42,000 - 56,000; Full time

Job summary

First National Bank is seeking a Relationship Banker in Lancaster, PA. This role focuses on offering exceptional customer service, handling basic consumer banking transactions, and identifying opportunities to convert interactions into sales or referrals.

You will support branch operations under supervision and contribute to community banking efforts. The incumbent will engage customers, promote bank products, and utilize digital tools while maintaining data accuracy and adherence to policies.

Qualifications

• Excellent customer service and communication skills are required.
• Strong organizational, analytical, and interpersonal abilities are important.
• Detail-oriented with proficiency in standard office software is expected.

Responsibilities

• Promote the sales process by greeting customers and identifying service and product needs.
• Make recommendations in selling and cross-selling bank products and services.
• Identify and achieve weekly sales/referral goals as set by the Branch Manager.
• Incorporate FNB digital products into customer interactions.
• Maintain high data quality for referrals, customers, and applications.

Skills

Excellent customer service

Written and verbal communication

Organizational skills

Analytical abilities

Interpersonal abilities

Detail-oriented

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Overview

Position Title: Relationship Banker

Business Unit: Retail

Reports to: Varies Based on Assignment

Location: 1416 Lititz Pike, Lancaster, PA 19601 (primary office location). The incumbent may be required to work at various locations within the market.

Position Description: This position develops proficiency in basic consumer banking transactions, account servicing, and lending. The incumbent executes branch leads under the direction of the Manager and consistently handles customer transaction requests while identifying opportunities to convert transactions into qualified sales or referral leads. The role adheres to all FNB policies, procedures, strategies, and core values.

Responsibilities

• Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
• Make appropriate recommendations in selling and cross-selling bank products and services.
• Identify and achieve individual weekly sales/referral goals as set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Input and maintain high data quality for referrals, customers, and applicants using approved branch technology.
• Complete and manage the lifecycle of all new and existing relationships in accordance with consumer banking standards.
• Perform routine operational duties, including traditional teller transactions and other tasks according to established policies and procedures.
• Perform other related duties and projects as assigned.
• Act as a risk manager by understanding, reporting, responding to, and monitoring daily risk as required by the company’s risk management program.
• Comply with regulatory laws and company procedures; adherence is a required component of the role.

Qualifications

• Minimum Education: High School Diploma or GED
• Minimum Experience: 0 years of job-related experience
• Skills: Excellent customer service; excellent written and verbal communication; strong organizational, analytical, and interpersonal abilities; detail-oriented; proficient with personal computers and job-related software (MS Word – basic, MS Excel – intermediate, MS PowerPoint – basic)
• Experience in a related position; knowledge of banking policies, consumer products and services; sales and customer service skills

Licensures/Certifications

• Nationwide Mortgage Licensing System and Registry Identifier preferred, but may be required.

Physical Requirements or Work Conditions

N/A

Equal Employment Opportunity (EEO)

F.N.B. Corporation (FNB) and its affiliates do not discriminate on the basis of age, race, color, religion, sex, national origin, disability, veteran status, or any other protected category. Employment decisions are based on valid job requirements. A discrimination- and harassment-free workplace is provided to all applicants and employees. FNB will not provide sponsorship for employment-based visas for this position; only candidates legally authorized to work in the United States will be considered.