Relationship Banker

Confidential; Granite Falls (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical with wellness incentives, and/

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Corporation is seeking a Sales and Business Development professional to engage clients in consultative conversations, focused on deposits, loans, and referrals across bank products. The role emphasizes proactive outreach and delivering superior client experiences in line with regulatory requirements.

Responsibilities include supporting the teller line, coaching associates, and staying informed on product knowledge through ongoing training.

Qualifications

• High school diploma or GED required.
• 2–5 years of experience as a Universal Banker or Teller.
• Background/credit check required.
• Compliance with S.A.F.E Mortgage Licensing Act and related regulations.

Responsibilities

• Engage clients in consultative discussions to understand financial priorities and recommend banking solutions.
• Identify and fulfill client deposit and borrowing needs, guiding loan options and opening deposit accounts.
• Provide personalized financial advice aligned with clients' goals and products.
• Make referrals to bank partners including mortgage, wealth, and business banking.
• Coach associates on sales, referrals, products and services to uphold a high-performing culture.
• Support teller line to minimize customer wait times and process transactions when needed.
• Attend training and meetings to improve product knowledge and customer service.

Skills

Client outreach

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Salesforce

Job description

Sales and Business DevelopmentProactive Sales Engagement:

Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.

Growth Focus:

Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.

Client-Centric Financial Advice:

Through a consultative approach, provide personalized financial advice that aligns with clients' short-and-long term goals. Utilize a deep understanding of the bank's products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.

Referrals:

Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.

Proactive Client Outreach:

Conduct regular calls to clients and prospects to offer tailored financial solutions.

Sales Leadership:

Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client experienceResponsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).Deliver excellent client experiences consistently and promptly resolve client issues effectively.Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk managementExpected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiencyAssist in conducting and/or participating in meetings to promote sales, product knowledge and customer service.Assist banking center management with "on the job training" of new associates.Assist with dual control vault responsibilities and audit controls.Stay informed of all operational updates and changes to ensure compliance with all current guidelines.Perform all other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.High school diploma or general education degree (GED)2 – 5 years of experience as a Universal Banker or Teller

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS

(Ex: CPA, Series 6 or 7 license, etc)

None required.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

About UsFirst Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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