Relationship Banker

Confidential

Asheville (NC)

On-site

USD 35,000 - 52,000

Full time

12 days ago

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Benefits offered by this job

Medical with wellness incentives

Dental and vision

HSA with company match

Tuition reimbursement

Mentor program

401(k) with 6% match

Further benefits

Job summary

First Horizon Bank is seeking a Universal Banker/Teller to engage clients in consultative conversations, identify their financial priorities, and guide them through deposit accounts and loan options. The role emphasizes delivering excellent client experiences and proactive outreach in a banking center environment.

The position involves helping clients with transactions, staying compliant with regulations, and supporting tellers to minimize wait times.

Qualifications

High school diploma or GED is required.
2–5 years of experience as a Universal Banker or Teller is preferred.

Responsibilities

Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions.
Identify deposit and borrowing needs and guide clients through options, including opening accounts and loan applications.
Provide personalized financial advice aligned with clients' short- and long-term goals, leveraging bank products and services.
Recognize opportunities to deepen relationships with additional products and make referrals to bank partners (mortgage, wealth, private client, business banking).
Conduct regular calls to clients and prospects to offer tailored financial solutions.
Support a high-performing sales culture by coaching associates on sales, referrals, and product knowledge.

Skills

Sales

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Salesforce

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and Business Development

Proactive Sales Engagement:

Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.

Growth Focus:

Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.

Client-Centric Financial Advice:

Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.

Referrals:

Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.

Proactive Client Outreach:

Conduct regular calls to clients and prospects to offer tailored financial solutions.

Sales Leadership:

Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client experience

Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed). Deliver excellent client experiences consistently and promptly resolve client issues effectively. Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service. Assist banking center management with “on the job training” of new associates. Assist with dual control vault responsibilities and audit controls. Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Perform all other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, you will have to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. High school diploma or general education degree (GED) 2 – 5 years of experience as a Universal Banker or Teller

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS

(Ex: CPA, Series 6 or 7 license, etc) None required.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

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