Relationship Banker

Technology Credit Union; Fremont (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

The Relationship Banker at Technology Credit Union helps members with a full range of financial products in a retail branch setting, delivering exceptional service while identifying needs and guiding conversations toward appropriate solutions.

In addition, the role focuses on direct sales growth for Tech CU including mortgage and auto lending, while complying with regulatory requirements and working with minimal supervision.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 1+ years’ experience in sales, customer service or financial services preferred.
• Proven ability to build rapport and translate member needs into financial solutions.
• Strong communication, active listening, and time-management skills.

Responsibilities

• Performs a wide variety of banking transactions with minimal supervision.
• Delivers exceptional member service and resolves issues promptly.
• Opens new member accounts and processes loan applications in person or via Virtual Branch.
• Participates in community events and sales calls to generate new business.
• Maintains knowledge of Tech CU products and adheres to regulatory requirements.

Skills

Sales orientation

Customer service

Relationship-building

Active listening

Communication skills

Time management

Financial products knowledge

Regulatory compliance

Education

High School diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Position Summary

The Relationship Banker assists members with a full range of financial products and services in a retail branch setting, including banking transactions, product education, and relationship-based sales. The role balances exceptional service delivery with the ability toidentifyneeds, build rapport, and convert service interactions intoappropriate salesand referral opportunities.

In addition, the Relationship Banker is responsible for developing direct sales growth for Technology Credit Union (Tech CU) including but not limited to mortgage, auto lending, and market development. The incumbent performs all duties in compliance with regulatory requirements and with minimal supervision.

Responsibilities

Essential Duties

Service/Operations

• Performs a wide variety of banking transactions with minimal supervision.
• Delivers exceptional member service, ensuring requests and/or issues are researched and resolved in a timely manner.

• Receives and dispenses various denominations of coin and currency.
• Processes all transactions accurately and efficiently, while maintaining member confidentiality.
• Opens, closes and balances cash drawer daily, ensuring proper handling of cash and negotiables.
• Maintains current knowledge of Tech CU products/services and competitive landscape.
• Participates in Tech CU training as guided by manager, including compliance, product knowledge and sales skills.
• Attends staff and company-wide meetings.

Sales

• Meets sales goals ethically and in compliance with regulatory requirements.
• Participates in offsite business development events (Member Company wellness fairs, community events, and activities, such as phone campaigns) for the purpose of generating new business, strengthening relationships, and building brand awareness.
• Attends networking events and conducts sales calls to increase the visibility of the Tech CU Brand and generate new business.
• Opens new member accounts, performs account servicing and maintenance, and processes loan applications in person or through Virtual Branch, identifying opportunities to deepen member relationships.
• Proactively identifies and enters qualified sales referrals into designated tracking system.
• Clearly and confidently conveys information to members across multiple channels, in person, by phone, and through digital platforms.

Work Schedule

• Full-time; typically 37-40 hours/week
• Flexible within core business hours, M-F, rotating Saturdays
• Occasional extended early morning or late evening hours, and weekends, typically with advance notice

Workplace Essentials

• Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate, & Cultivate).
• Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
• Complies with Tech CU policies and procedures.
• Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
• Complies with requirements imposed by federal, state and local regulatory agencies.
• Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

Qualifications

Education: High School diploma or equivalent; college degree preferred.

Experience: 1+ years’ experience in related disciplines, including sales, customer service or financial services preferred.

Knowledge/Skills/Abilities:

• Proven ability to develop positive interpersonal connections on limited-time interactions.
• Strong service-to-sales orientation with the ability to translate member needs intoappropriate financialsolutions.
• Demonstrated rapport-building, active listening, and consultative communication skills.
• Proactive follow-up mindset with the ability to manage multiple member relationships simultaneously.
• Baseline fluency across core financial products and services, with the judgment to elevate or refer complex needs.
• Proven ability to rapidly understand the basics of current and new products.
• Strong organization, attention to detail, and time-management skills.
• Effective verbal and written communication skills across in-person, phone, and digital channels.
• Ability to thrive in a collaborative, goal-driven, and high-energy team environment.
• Adaptability and openness to change as organizational needs evolve.
• Strong sales, service and team orientation.
• Strong organization and verbal/written communication skills.
• Effective interpersonal skills.
• Detail-oriented, with solid basic mathematical skills.
• Basic Microsoft Office and keyboarding skills.
• Solid ability to navigate multiple software applications.
• Solid ability to work independently, utilizing tools to find information.
• Strong ability to participate, sustain performance and thrive on a high-energy team.
• Highly adaptive and open to changes as the organization grows and its needs evolve.
• Understanding of financial products/services and industry regulations preferred.

Licensing: Upon employment, must enroll and maintainregistration with Nationwide Multistate Licensing System (NMLS) under Tech CU’s company registration.

Travel: May be required to travel occasionally to Tech CU locations outside of home branch, typically with advance notice. May be required to occasionally attend offsite training, meetings or events, typically with advance notice. Overnight travel unlikely. Willing to travel as to conduct Tech CU business.

Typical Working Conditions: Office