Senior Relationship Banker

Technology Credit Union; San Jose (CA); On-site; USD 62,500 - 83,500; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan with company match

12 paid holidays annually

PTO accrues at 5.54 hours per bi-weekly paycheck

Job summary

Technology Credit Union is seeking a Senior Relationship Banker in San Jose, CA, to assist members with a wide range of financial products and services. The role involves developing sales strategies and maintaining compliance with regulatory requirements while delivering exceptional member service.

The ideal candidate will have strong sales and customer service skills, a high school diploma, and at least 5 years of relevant experience. The position offers a comprehensive benefits package and opportunities for growth within the organization.

Qualifications

• High School diploma or equivalent; college degree preferred.
• 5+ years’ experience in related disciplines, including sales, customer service or financial services preferred.
• Strong sales, service and team orientation.

Responsibilities

• Assist members with financial products and services in a retail branch.
• Develop direct and indirect sales growth, including mortgage and auto lending.
• Deliver exceptional member service and ensure timely resolution of issues.

Skills

Sales skills

Customer service

Communication skills

Detail orientation

Knowledge of financial products

Organization skills

Teamwork

Mathematical skills

Education

High School diploma or equivalent

College degree (preferred)

Tools

Microsoft Office

Digital platforms

Job description

Position Summary

The Senior Relationship Banker assists members with a full range of financial products and services in a retail branch setting, including banking transactions, product sales, handling negotiables and offering excellent service. In addition, the Senior Relationship Banker is responsible for developing direct and indirect sales growth including but not limited to mortgage and auto lending. The incumbent performs all duties in compliance with regulatory requirements and with minimal supervision.

Responsibilities

Essential Duties

• Performs a wide variety of banking transactions with minimal supervision.
• May participate in offsite business development events, such as Member Company wellness fairs and community activities, and activities, such as phone campaigns.
• May attend networking events, business development sales calls to increase the visibility of the Tech CU brand.
• Opens new member accounts and processes loan applications in person and via Virtual Branch.
• May deliver Educational Workshops, using digital/virtual platforms and in person, to acquire business, raise awareness of Tech CU products/services, and its brand.
• Delivers exceptional member service, ensuring requests and/or issues are researched and resolved in a timely manner.
• Meets or exceeds sales goals ethically and in compliance with regulatory requirements.
• Enters qualified sales referrals into designated tracking system.
• Receives and dispenses various denominations of coin and currency.
• Processes all transactions accurately and efficiently, while maintaining member confidentiality.
• Opens, closes and balances cash drawer daily, ensuring proper handling of cash and negotiables.
• Occasionally travels to and works in branches outside of home branch as directed by leadership.
• Maintains current knowledge of Tech CU products/services and competitive landscape.
• Participates in Tech CU training as guided by manager, including compliance, product knowledge and soft skills.
• May attend staff and company-wide meetings.
• May offer periodic coaching to other less experienced staff.

Work Schedule

• Full-time; typically 37-40 hours/week
• 8:45am-5:15pm, M-F, rotating Saturdays 9:30am-2:30pm, local time.
• Occasional overtime
• Flexibility to occasionally work early or late hours, and extended weekend hours, typically with advance notice

Workplace Essentials

• Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate, & Cultivate).
• Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
• Complies with Tech CU policies and procedures.
• Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
• Complies with requirements imposed by federal, state and local regulatory agencies.
• Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

Qualifications

Education: High School diploma or equivalent; college degree preferred.

Experience: 5+ years’ experience in related disciplines, including sales, customer service or financial services preferred.

Knowledge/Skills/Abilities:

• Solid knowledge and fluency in utilizing digital/virtual platforms to meet with internal/external contacts.
• Strong sales, service and team orientation
• Strong organization and verbal/written communication skills
• Effective interpersonal skills
• Detail-oriented, with solid basic mathematical skills
• Basic Microsoft Office and keyboarding skills
• Solid ability to navigate multiple software applications
• Solid ability to work independently, utilizing tools to find information
• Strong ability to participate, sustain performance and thrive on a high-energy team
• Highly adaptive and open to changes as the organization grows and its needs evolve.
• Understanding of financial products/services and industry regulations preferred.

Licensing: Upon employment, must enroll and maintain registration with Nationwide Multistate Licensing System (NMLS) under Tech CU’s company registration.

Travel: May be required to travel occasionally to Tech CU locations outside of home branch, typically with advance notice. May be required to occasionally attend offsite training, meetings or events, typically with advance notice. Overnight travel unlikely. Holds a clear & valid Drivers’ License. Possesses current automobile insurance. Willing to travel as required and to drive one’s own auto to conduct Tech CU business.

Typical Working Conditions: Office environment with direct member interaction. May participate in outside business sales activities. May work remotely as determined by business need and individual performance.

Equipment Used: Routinely uses standard office equipment, including computer, phone, copier and other devices.

Physical Requirements:

• Sight to distinguish between various denominations of coin and currency
• Speaking and listening to interact with members and team in person, via phone, or video conference
• Standing for up to 4 hours per day
• Reading a computer screen and perform keyboarding tasks for up to 70% of the day
• Occasional bending or stooping to reach lower drawers
• Occasional lifting (25 pounds or less) may be necessary

EQUAL EMPLOYMENT OPPORTUNITY

Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay and Benefits

• Position Grade: 103
• Salary Range: minimum-$62,500, midpoint-$73,000, maximum-$83,500
• Work Location: The salary range listed is based on working in San Jose, CA. If you work remotely, your salary will be adjusted based on your geographic location.
• Typical Starting Pay: Most new hires start between the minimum and midpoint of the range (adjusted for work location if applicable), based on experience and qualifications.
• Bonus Potential: Target 7% of base salary based on company and individual performance

Tech CU is a pay-for-performance organization. We benchmark base pay to the 50th percentile of our market and offer incentive-based compensation tied to individual and company goals.

Tech CU offers a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision plans
• Income Protection: Life and disability insurance
• Retirement: 401(k) plan with company match
• Paid Holidays: 12 days annually
• Paid Time Off (PTO):
  • Accrues at 5.54 hours per bi-weekly paycheck (approximately 18 days per year)
  • Increases with length of service
• Voluntary Time Off (VTO):
  • 8 hours annually for full-time employees to support charitable organizations
• Additional Benefits:
  • Flexible Spending Accounts
  • Employee-paid voluntary benefits
  • Leaves of absence in compliance with state and federal regulations