Relationship Banker

FNB Corporation; Durham (NC); On-site; USD 44,000 - 55,000; Full time

Job summary

FNB Corporation in Durham, NC is seeking a Relationship Banker to support Retail operations. You will greet customers, identify needs, and drive sales and referrals by leveraging leads and outbound calls.

The role includes promoting cross-sell of bank products and using FNB digital tools while maintaining data quality for customers and referrals. The job requires basic banking knowledge, strong service skills, and the ability to work at multiple market locations as needed.

Qualifications

• High School or GED required.
• Excellent customer service and communication skills.
• Strong organizational, analytical, and interpersonal abilities.
• Detail-oriented with good data quality.
• Proficient with MS Word, Excel, and PowerPoint at basic/intermediate levels.
• Knowledge of banking policies, consumer products, and services.
• Sales and customer service experience preferred.

Responsibilities

• Promote the sales process by greeting customers and identifying needs.
• Leverage sales leads and outbound calling to close referrals.
• Make recommendations in selling and cross-selling bank products and services.
• Meet weekly sales/referral goals set by Branch Manager.
• Incorporate FNB digital products into customer interactions.
• Input and maintain data quality for referrals, customers, and applicants.

Skills

Customer service

Communication

Organization

Analytical

Interpersonal

Detail oriented

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

## Relationship BankerApply: Raleigh/Durham, NC: Full time: Posted Today: 2026-02498## Primary Office Location:1050 Yunus Rd. Durham, North Carolina. 27703.## **Join our team. Make a difference - for us and for your future.****Position Title:** Relationship Banker **Business Unit:** Retail**Reports to:** Varies Based on Assignment**Position Overview:**This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.**Primary Responsibilities:**Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions. Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.Performs other related duties and projects as assigned.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.**Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:**High School or GED **Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:**0 **Skills Required to Perform the Primary Responsibilities of this Position:**Excellent customer service skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level Experience in a related position. Knowledge of banking policies, procedures consumer products and services. Sales and customer service skills. **Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:**Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required. **Physical Requirements or Work Conditions Beyond Traditional Office Work:**May require overnight travel for training purposes, particularly during onboarding