Relationship Banker

First Horizon Bank; Chattanooga (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

First Horizon Bank in Chattanooga seeks a Relationship Banker to serve as a trusted advisor, engaging clients in consultative conversations to understand their financial goals and align on practical banking solutions.

You will drive growth by promoting bank products through personalized service, deepen client relationships, and make referrals to mortgage, wealth, private client, and business banking partners while supporting the branch's sales goals.

Qualifications

• High school diploma or GED.
• 2–5 years of Universal Banker or Teller experience.

Responsibilities

• Proactive sales engagement: engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions.
• Growth focus: identify and fulfill client deposit and borrowing needs, guiding deposit/loan options and taking loan applications.
• Client-centric financial advice: provide personalized advice aligned with clients' goals using the bank's products and services.
• Referrals: deepen relationships with additional products and services and refer to mortgage, wealth, private client, and business banking partners.
• Proactive client outreach: conduct regular calls to clients and prospects with tailored financial solutions.
• Sales leadership: coach associates on sales, referrals, products and services.

Skills

Customer service

Sales

Communication

Banking knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

Salesforce

Job description

Job Description

The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their financial goals and align on solutions that meet their needs. In this role, you will drive growth by actively promoting and selling the bank’s products and services. This role emphasizes deepening client relationships through excellent service, personalized advice, and proactive sales while supporting the banking center’s overall sales goals. This role performs moderately complex to complex tasks.

Essential Duties And Responsibilities

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.
• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.
• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.
• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.
• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.
• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Sales and Business Development

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.
• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.
• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.
• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.
• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.
• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client Experience

• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist in conducting and/or participating in meetings to promote sales, product knowledge and customer service.
• Assist banking center management with “on the job training” of new associates.
• Assist with dual control vault responsibilities and audit controls.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Perform all other job related duties as assigned.

Qualifications

• High school diploma or general education degree (GED)
• 2 – 5 years of experience as a Universal Banker or Teller

Computer And Office Equipment Skills

Microsoft Office Suite, Salesforce

NMLS Language

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.