Relationship Banker

First Horizon Bank; Carencro (LA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Tuition reimbursement

401(k) with 6% match

Job summary

First Horizon Bank in Louisiana is seeking a Relationship Banker to engage clients in consultative conversations and align solutions with their financial goals. You will promote bank products, deepen client relationships, and support the banking center's sales goals with excellent service.

The role emphasizes complex duties, including referrals to mortgage, wealth, and business banking, while maintaining compliance and risk controls. Onsite work with a focus on growth and customer satisfaction.

Qualifications

• High school diploma or GED required.
• 5+ years of relevant experience.
• Bilingual English and Spanish and/or Vietnamese preferred.

Responsibilities

• Engage clients in consultative conversations to understand financial priorities and recommend banking solutions.
• Identify and fulfill client deposit and borrowing needs; assist with deposit openings and loan applications.
• Provide personalized financial advice and refer to other bank products and services as appropriate.
• Support teller operations to minimize client wait times and process transactions as needed.
• Ensure compliance with bank regulations, policies and risk controls.
• Assist in sales trainings and coach associates on sales and referrals as needed.
• Support on-the-job training, vault controls, and audits; stay updated on policy changes.

Skills

Bilingual English/Spanish or English/V

Experience 5+ years

Client-centric selling

Education

High school diploma or GED

Tools

Microsoft Office Suite

Salesforce

Job description

Location: Onsite at the location listed in the job posting.

Weekly Hours: Monday - Friday 8AM - 5PM and Saturday 9am - 12PM

Summary

The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their financial goals and align on solutions that meet their needs. In this role, you will drive growth by actively promoting and selling the bank’s products and services. This role emphasizes deepening client relationships through excellent service, personalized advice, and proactive sales while supporting the banking center’s overall sales goals. This role performs the most complex assignments.

Essential Duties And Responsibilities

Sales and Business Development

• Proactive Sales Engagement: Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.
• Growth Focus: Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.
• Client-Centric Financial Advice: Through a consultative approach, provide personalized financial advice that aligns with clients’ short-and-long term goals. Utilize a deep understanding of the bank’s products and services while sharing comprehensive, tailored advice that enhance client satisfaction and loyalty.
• Referrals: Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.
• Proactive Client Outreach: Conduct regular calls to clients and prospects to offer tailored financial solutions.
• Sales Leadership: Support a high-performing culture by coaching associates on sales, referrals, products and services as needed.

Client Experience

• Responsible for supporting the teller line to keep the customer wait time to a minimum (performs processing of financial transactions as needed).
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist in conducting meetings to promote sales, product knowledge and customer service. Assist Banking Center Manager with training personnel.
• Assist banking center management with “on the job training” of new associates.
• Assist with dual control vault responsibilities and audit controls.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Perform all other job related duties as assigned.

Supervisory Responsibilities

No supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)
• 5+ years of experience

Preferred Qualification

• Bilingual in English and Spanish and/or Vietnamese strongly preferred.

Computer and Office Equipment Skills

Microsoft Office Suite, Salesforce

Certificates, Licenses, Registrations

None required.

NMLS Language

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

DeGarmo Behavioral Assessment Requirement

• All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position
• The assessment takes approximately 12–15 minutes to complete
• Assessment results must be submitted prior to having your application evaluated by Talent Acquisition

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits