Relationship Banker

Central-State-Bank; Alabaster (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Central-State-Bank seeks a Relationship Banker for its retail team to deliver exceptional customer service while growing knowledge of banking operations. You will handle deposits, withdrawals, transfers, and loan payments with accuracy and professionalism.

The role emphasizes identifying customer needs and recommending suitable products, maintaining confidentiality, and contributing to a positive, compliant banking environment.

Qualifications

• High school diploma or equivalent required; banking certifications are a plus.
• Experience in banking, retail, or customer service preferred.
• Strong interpersonal and communication skills.
• Attention to detail and accuracy in handling transactions.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Process deposits, withdrawals, transfers, and loan payments accurately and efficiently.
• Assist customers with account inquiries and financial services information.
• Open new customer accounts.
• Identify needs and recommend banking products and services.
• Balance cash drawer daily and ensure proper recording of transactions.
• Promote and cross-sell bank products to strengthen relationships.
• Provide professional and friendly service to maintain high customer satisfaction.
• Adhere to security and confidentiality policies.

Skills

Interpersonal skills

Communication

Attention to detail

Customer service

Banking software

Professional appearance

Education

High school diploma or equivalent

Banking certifications (optional)

Tools

Banking software

Job description

Description

We are seeking a dedicated and customer-focused Relationship Banker to join our retail team. This role offers an excellent opportunity to provide exceptional service to our customers while developing a comprehensive understanding of banking operations. If you are detail-oriented, personable, and eager to grow within the banking industry, we encourage you to apply.

Key Responsibilities:

• Process a variety of banking transactions including deposits, withdrawals, transfers, and loan payments accurately and efficiently
• Assist customers with account inquiries, product information, and financial services
• Open new customer accounts
• Identify customer needs and recommend appropriate banking products and services
• Maintain knowledge of banking policies, procedures, and compliance regulations
• Balance cash drawer daily and ensure all transactions are properly recorded
• Promote and cross-sell bank products to enhance customer relationships
• Ensure a high level of customer satisfaction through professional and friendly service
• Adhere to security and confidentiality policies to protect customer information

Joining our team means becoming part of a dynamic organization committed to growth, innovation, and community service. We offer ongoing training, career development opportunities, and a supportive work environment where your contributions are valued.

Requirements

• High school diploma or equivalent; additional banking or financial certifications are a plus
• Previous experience in banking, retail, or customer service preferred
• Strong interpersonal and communication skills
• Attention to detail and accuracy in handling transactions
• Ability to work efficiently in a fast-paced environment
• Basic computer skills and familiarity with banking software
• Professional appearance and demeanor
• Ability to handle sensitive information with discretion