Relationship Associate - Public Sector Banking

Citibank (Switzerland) AG; New York (NY); On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in New York, NY is seeking a Relationship Associate to support Public Sector Banking, coordinating with Citi’s Banking, Markets, and Services teams to deliver exceptional client experiences.

The role focuses on client advocacy, cross-sell opportunities, and maintaining strong relationships across internal and external stakeholders, with a strong emphasis on process navigation and compliance.

Qualifications

• Client service orientation and ability to deliver high-quality results.
• Strong execution, follow-up, and organizational skills.
• Clear and concise written and verbal communication.
• Proven planning, negotiation and analytical skills.
• Problem-solving ability and intellectual curiosity.

Responsibilities

• Support the Public Sector Banking team and clients across Citi’s Banking, Markets, and Services businesses.
• Act as client advocate and ensure high standards in delivery by coordinating with multiple groups.
• Identify cross-sell opportunities and deepen client relationships.
• Maintain knowledge of client operations to inform sales and deal teams.
• Collaborate with internal and external stakeholders to ensure timely delivery and issue resolution.
• Navigate Citi processes and systems and manage opportunities in CRM and pipeline tools.
• Assist in account plans, relationship reviews, and briefings; support credit originations and renewals.
• Ensure compliance with KYC/AML and regulatory requirements; assess risk and protect Citi's interests.

Education

Bachelor's degree or equivalent experience in Economics, Finance, Business Administration, or political science/international affairs

Job description

The Relationship Associate will be responsible for supporting the Public Sector Banking team and its clients with various types of financial transactions across Citi’s Banking, Markets, and Services businesses. The Relationship Associate will play an important intermediary role between clients and various groups within Citi and must act as a client advocate while holding partners accountable to deliver with high standards. The goal of this position is to deliver the best client experience while identifying cross-sell opportunities and deepening client relationships. The Relationship Associate will be guided by the Public Sector Banking Parent Account Managers (PAMs) and the Public Sector Banking Leadership team.

Description of Role & Responsibilities

• Deliver the highest degree of client satisfaction through day-to-day execution and client interactions guided by the Parent Account Managers (PAMs)
• Identify cross-sell opportunities across Banking, Markets, and Services leveraging all client interactions and converting challenges to opportunities
• Develop deep knowledge of the client and their finance/banking operations to advocate for their needs within the Citi network and contribute to the sales process and sales deal teams
• Build working relationships with all internal, front, middle and back-office stakeholders and external stakeholders to ensure timely delivery, support, and problem resolution for client needs
• Lead timely escalations with internal stakeholders to break down silos and remove barriers to execution
• Become expert in navigating Citi processes and systems and apply a Public Sector lens to ensure the unique needs of our sector are met
• Master Opus, CRM, and all relevant pipeline systems to enter and manage opportunities and deals in the relevant systems
• Monitor and track pipeline to assist Parent Account Managers (PAMs) with overall sales process
• Contribute to the sales process, proposals, content for client meetings, and RFP responses
• Ensure strong governance on mapping/marketing hierarchies to ensure revenues earned from all products are reflected accurately
• Assist Bankers with the preparation of account plans, relationship reviews and briefings
• Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections and renewals across various contracts, as well as credit allocation from Parent Account Managers (PAMs) and Credit Risk Management
• Perform financial and operational investigations, including cash management and trade services, credit, foreign exchange - ensuring timely resolution and client satisfaction
• Work with relevant colleagues to perform various due diligence activities including onboarding, Know Your Client (KYC) requirements, including timely origination, monitoring, renewals and completion across all product and hierarchy/marketing levels
• Serve as main point of contact for Citi's cross-functional units such as KYC-AML and Credit Operations to ensure compliance with regulatory and credit-related legal requirements
• Appropriately assess risk, demonstrate consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills & Competencies

• Passion for client service, selling, and dedication to delivering the best results on every project
• Consistently demonstrate strong execution, follow-up, and organizational skills
• Clear and concise written and verbal communication
• Proven planning, negotiation and analytical skills
• Strong aptitude for problem-solving, intellectual curiosity, confidence/judgment in challenging situations
• Interest in Public Sector and geopolitics, with proficiency in macroeconomic, regulatory and industry trends shaping the needs of public sector clients
• Credit skills/experience (i.e., financial accounting, loan structuring, etc.) preferred
• Comprehensive knowledge of treasury models and philosophies (funding model, cash management strategy, decision making, wallet sharing, etc.)
• Understanding of Banking, Markets, and Services products
• Comprehensive knowledge of support, credit, and legal documentation requirements (e.g. Letters of Comfort, parent guarantees, LC's, ISDA/CSA, Short Term Loan agreements, Cards Agreements, etc.)

Qualifications

• 6-10 years of relevant work experience
• Bachelor's degree or equivalent experience, preferred degree in Economics, Finance, Business Administration, or political science/international affairs

Job Family Group: Institutional Banking

Job Family: Corporate Banking

Time Type: Full time

Primary Location: New York New York United States

Primary Location Full Time Salary Range: $129,840.00 - $194,760.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Sep 12, 2026

Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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