Relationship Associate 2- Pittsburgh, PA

First National Investment Services Company L L C; Monroeville (Allegheny County); On-site; USD 52,000 - 65,000; Full time

Job summary

First National Investment Services Company L L C is seeking a Relationship Associate 2 in Monroeville, PA to assist Financial Advisors by handling servicing tasks, processing documentation, and maintaining client records. You will support proactive client contact, data mining for opportunities, and ensure timely compliance across licensing requirements.

The ideal candidate has an Associates degree, securities registrations (Series 7/63 or equivalents), strong communication and organization, and

Qualifications

• Associates degree required.
• FINRA Series 7/63 licenses required or preferred.
• Life/Health state licenses preferred.

Responsibilities

• Reviews documentation for new and existing account servicing transactions for completeness and accuracy.
• Submits documentation for processing and sales review.
• Maintains appropriate records required for all transactions.
• Initiates Redtail Workflow to confirm all elements of a transaction.
• Interacts with customers regarding service issues and provides advice within licensing scope.
• May independently take and enter unsolicited trade orders within authority.
• Assists Financial Advisors with development and coordination of business plan elements.
• Responsible for proactive client contact to increase retention.
• Data mine the book for opportunities with existing clients to expand wallet share.
• Maintains compliance files and completes continuing education.

Skills

Project management

Communication

Organizational skills

Customer service

Computer skills

MS Word

MS Excel

MS PowerPoint

BA/BS preferred

Education

Associates degree

FINRA Series 7/63 licenses

Life/Health licenses

Job description

Primary Office Location: 4220 William Penn Highway. Monroeville, Pennsylvania. 15146.

Position Title: Relationship Associate 2 Business Unit: WM - FNIS Reports to: Varies Based On Assignment

Position Overview: This position is responsible for assisting the assigned Financial Advisors with the objective of maximizing the FA's time spend in client facing business opportunities. The CSR2 provides an enhanced level of support in line with their experience, licensing and securities registration. The CSR2 partners with their assigned FAs in the development and execution of the FAs business practice model designed to (1) provide the highest quality of service to every client and (2) maintain consistent, pro-active client contact.

Primary Responsibilities:

• Reviews documentation for new account and existing account servicing transactions for completeness and accuracy.
• Submits documentation for processing and sales review.
• Maintains appropriate records required for all transactions.
• Initiates Redtail Workflow to follow through to confirm all elements of a transaction are successfully implemented in a timely manner.
• Interacts independently with customers regarding service issues and provides advice and follow up within the scope of authority, licensing and registration, and abilities to resolve account maintenance and service issues.
• May independently take and enter unsolicited trade order instructions from clients within their scope of authority, licensing and registration, and abilities.
• Assists Financial Advisor(s) with development and coordination of business plan elements.
• Responsible for the execution of proactive, consistent client contact process to increase client retention.
• The SA also uses the contact process and other resources to independently data mine the book for opportunities with existing clients for expansion of wallet share and increase client retention.
• Maintains their own set of compliance-required files.
• Completes all required continuing education such as Bank, Broker/Dealer and State Insurance Department on time to keep all licenses and registrations current.
• Regularly reviews appropriate reporting systems (Items for Attention, Submitted Business, Pinpoint, etc.) to identify transaction and account processing issues and other service related items.
• Independently determines if items can be cleared without FA involvement.
• Enters branch revenue crediting based on information received from the FA.
• At FA(s) direction, responsible for initiating and monitoring the movement of funds through the FNB IS Settlement account to fund investments in a timely manner.
• At FA(s) discretion, may assist with updating branch referrals.
• Creates and maintains client files and records.
• CSR is responsible for administration of the FA's Redtail records to ensure client information, segmentation ratings and branch assignments are current.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

Associates

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

• Excellent project management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• BA or BS preferred. Experience in investment industry preferred.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

• Valid Drivers License Life/Heath state insurance licenses & FINRA Series 7/63 (Series 65 or 66 preferred) registrations.

Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.