Relationship and Growth Specialist

Flournoy Health Systems; Indianapolis (IN); On-site; USD 60,000 - 65,000; Full time

Job summary

Primecare Home Care Services in Indianapolis seeks a Relationship and Growth Specialist to drive client engagement for our Structured Family Caregiving and traditional home care programs. You will build relationships with hospitals, clinics, and case management entities while earning base salary plus commissions and performance bonuses.

Reporting to Sales Manager/Executive Director, you will blend marketing with care coordination, recruiting new members and expanding referrals in the assigned

Qualifications

• Associate's degree or 2+ years in community health, long-term care, or chronic diseases of adults.
• 2+ years in case management, experience with elderly and disabled.
• Strong active listening and empathetic communication.
• Tech-savvy with mobile apps; comfortable teaching others to use them.
• Proficient in Microsoft Office; multitasking in multi-system environments.

Responsibilities

• Engage, motivate, coach, and educate caregivers via phone and digital tools.
• Assess needs; coach caregivers to develop and achieve goals.
• Conduct monthly check-ins with stakeholders to guide eligibility and service entry.
• Hold semi-annual face-to-face meetings with clients, caregivers, and case managers.
• Track referrals and participation to support growth and report on outcomes.
• Research opportunities for external referrals and services.
• Actively recruit new Primecare Home Care members and build brand in the area.
• Communicate with referral sources to spread awareness of services.
• Document coaching activity and provide quality/outcome reports.
• Escalate issues to coaching manager as needed.
• Identify and cultivate at least five new prospects weekly.
• Foster relationships with new referral sources to expand network.
• Allocate four days weekly for active marketing efforts.
• Demonstrate proficiency in cold calling potential clients.

Skills

Relationship Building

Sales Growth

Cold Outreach

Client Engagement

Market Research

Education

Associate's Degree or 2+ years in community health / care

Job description

Position: Relationship and Growth Specialist

Department: Revenue

Employment Status: Full Time

Location: Indianapolis Office - 8945 N. Meridian Street, Indianapolis, IN 46260

Salary Range: $60,000-$65,000

About Primecare Home Care

At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary

Reporting to the Sales Manager and/or the Executive Director, you will use your marketing skills to identify, attract, and engage qualified clients for our Structured Family Caregiving Program and Traditional Home care. Building relationships with local hospitals, clinics, case management companies, senior living facilities, etc. As a Health Coach you will have the stability of a base salary plus the unlimited earning potential of commissions. Additionally, achieve your goals and benefit from performance-related bonuses that reflect your hard work and success. Your dedication directly enhances your earnings!

Responsibilities

• Engage, motivate, coach, and educate caregivers via phone and digital technology.
• Assess caregiver and care recipient needs; coach and empower caregivers to develop and achieve goals.
• Minimum Monthly Check-ins/ or as needed in collaboration with key stakeholders, determine caregiver and client eligibility; problem solve to efficiently move families into service.
• Face to Face Semi-annual meetings with clients, caregivers, and case managers.
• Track and manage program referrals/participation to support state and company growth, supplying program specific information as needed.
• Research opportunities for referral to external support and services.
• Actively recruit new Primecare Home Care members, create brand presence throughout your assigned area.
• Communicate with key referral sources, case managers, physician offices, hospitals to spread word about Primecar Home Care services to meet their member’s needs.
• Document and report on coaching activity with a focus on quality and outcomes; make recommendations as appropriate.
• Escalate issues when appropriate to the coaching manager as it pertains to consumer changes in status.
• Proactively identify and cultivate a minimum of five new prospects every week.
• Foster and nurture relationships with new referral sources to expand the network.
• Allocate a minimum of four days a week for active marketing efforts.
• Demonstrate proficiency and confidence in cold calling potential clients.

Qualifications

• Associate's Degree or 2+ years of experience working community health, long term care, and/or chronic diseases of adults.
• 2 + years of experience in case management, experience working with elderly and disabled.
• Exceptional active listening and communication skills with strong empathy
• Tech savvy with comfort using (and teaching others to use) mobile apps.
• Ability to multitask in a multi system environment; proficiency with Microsoft Office required.
• Thrives in a fast paced, start-up environment.
• Sales experience and building relationships and pipelines.

Preferred Qualifications

• Prior experience as a Home Health Marketer or Sales related to healthcare preferred.
• Bachelor’s degree in a related discipline or equivalent work experience in Social Work, Behavioral Health.
• Prior experience working with consumers in a home base setting.
• Prior experience in hospice and health care direct marketing is a plus.
• Multilingualism is a plus.

Other Qualifications

Language Skills

• Ability to read, analyze and interpret regulations and other documents.
• Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
• Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
• Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Other Skills And Abilities

• Able to establish and maintain cooperative and positive working relationships.
• Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.
• Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

General Job Performance Requirements

Meets/exceeds established performance goals. Additional performance requirements may be communicated.

• Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holds self-accountability for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.
• Adherence to Company Policy – Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
• Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
• Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
• Commitment – Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
• Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
• Safety – Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
• Quantity of Work / Productivity – Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engage in a productive work effort whenever possible. Meets goals and objectives.
• Quality of Work – Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards.
• Reliability – Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
• Attendance – Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures, and informs others of absences.
• Communication – Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues.
• Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.

Physical Demands

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees are frequently required to sit. Employees are frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.
• Requires manual and finger dexterity and eye-hand coordination.
• Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computers and phones.
• Requires the ability to lift/carry up to 30 pounds using appropriate body mechanics.

Visual, Hearing and Communication Requirements

• Requires corrected vision, including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requires hearing to normal range and must be able to communicate effectively verbally and in writing with co-workers, vendors, clients, and others.

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pressure Factor

• May require working under stressful conditions.
• May experience pressure to meet scheduled timelines.

Environmental Conditions

• The employee normally works indoors in a typical, temperature-controlled office environment.
• Noise level in the work environment is usually moderate.
• There may be distractions such as phone calls, work interruptions, and communication from co-workers or participants.