Relationship Administrator Sr-Commercial Real Estate

Flagstar Bank; Hicksville (NY); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and DIS

Comprehensive leave program

Job summary

Flagstar Bank in Hicksville, NY seeks a Relationship Administrator Sr-Commercial Real Estate to support Group Managers, Relationship Managers and Portfolio Managers. You will use independent judgment for loan closings and resolve client issues while coordinating with internal teams and external partners.

You will generate key reports, ensure compliance, and help maintain excellent client satisfaction through accurate processing and timely communication across the department.

Qualifications

• Education level required includes High School or equivalent.
• Minimum 8+ years of commercial lending processing/closing/customer support.
• Experience with commercial lending legal and compliance.

Responsibilities

• Administers tasks supporting the commercial sales process and ensures accurate processing.
• Coordinates loan closing with outside legal firms, operations, and client.
• Communicates activities with internal partners, ensuring adherence to policies and standards.
• Supports RMs and PMs with loan closing activities and stakeholder communication.
• Generates reporting on portfolio metrics, projections, and data accuracy.
• Resolves issues from portfolio management, including delinquency mitigation and risk controls.
• Manages document follow-up to ensure compliance and minimize risk.
• Responds to client and RM queries and coordinates post-closing activities.
• Builds client relationships and delivers tailored solutions to enhance experience.

Skills

Commercial lending

Customer support

Banking operations

Loan documentation

Education

High School / GED

Undergraduate degree (preferred)

Tools

Microsoft Office

Job description

Position Title

Relationship Administrator Sr-Commercial Real Estate

Location

Hicksville, NY 11801

Job Summary

The Relationship Administrator Sr-Commercial Real Estate is responsible for supporting Commercial Real Estate Group Managers, Relationship Managers and Portfolio Managers ensuring the highest level of quality service to each client. Uses independent judgement in making decisions regarding loan closings and problem-solving client issues or concerns regarding bank products (loans, deposits, ancillary services). Acts as a liaison and coordinates functions with the Relationship Managers, Support Team, internal departments and the client. Responsible for key functional reporting of the department in the areas of compliance and profitability.

Job Responsibilities

• Administers tasks that support the commercial sales process ensuring accurate and timely processing of all transactions.
• Documents transactions originated by direct sales and coordinates loan closing with outside legal firms, operations and the client.
• Coordinates and communicates the activities of the department with internal bank partners, ensuring policies, procedures and standards are followed correctly and efficiently.
• Assists the RMs and PMs with loan closing activity and communicates with all stakeholders involved with the loan closing process.
• Provides key reporting including portfolio metrics, loan projections, pipeline validation and the development of recommendations to enhance those reports and corrections of data.
• Resolving issues from portfolio management activities such as past dues mitigation, loan exception control and tracking, ensuring compliance with procedures and loan documents.
• Manages exception management tracking and clearing; follow-up on financial statements, borrowing base reports, updating insurance and clearing any required document follow-up to ensure compliance and eliminate risk of non-compliance.
• Responds to and resolves technical issues and questions from clients and Relationship Managers.
• Manages client service inquiries including payoff requests, lien releases and subordinations to increase client retention and satisfaction.
• Provides clients with an exceptional post-closing experience by coordinating new account process, courtesy calls, etc.
• Uses independent judgement and discretion to make decisions, analyzes and resolves problems.

Additional Accountabilities

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

Required Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 8+ Years of commercial lending processing/closing/customer support.
• Experience with commercial lending legal and compliance.

Preferred Qualifications

• Education level preferred: Undergraduate Degree (4 years or equivalent).

Job Competencies

• Good knowledge of commercial loan documentation.
• Good knowledge of banking internal controls, policies and procedures.
• Computer literate with proficiency in Microsoft Office applications.
• Strong organization and time management skills.
• Excellent verbal and written communication skills.
• Demonstrated professionalism, tact and diplomacy.
• Strong problem solving and conflict resolution skills.
• Ability to adapt to new demands and challenges and work under minimal supervision.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross-functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical Demands (ADA)

No unusual physical exertion is involved.

Equal Opportunity Employer

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Benefits

• Medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Pay Range

$62,039.25 - $94,334.00

Company Overview

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Recruiting Process

Flagstar is committed to ensuring that you can successfully engage in our recruiting process. If you need assistance completing your employment application or if you would like to request a reasonable accommodation, please contact our team at [e-mail].

Equal Opportunity Information

For more information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender.