Relationship Account Manager

United States Digital Space LLC; United States; Hybrid; USD 71,000 - 110,000; Full time

Job summary

MongoDB is seeking a Relationships Account Manager to nurture mature customers across Asia Pacific with a strong focus on expansion and retention. This hybrid role in Singapore requires a customer-centric approach and a high ability to navigate ambiguity in a fast-changing environment.

You will own the customer relationship end-to-end, drive renewals and upsell, coordinate with cross-functional teams, and deliver accurate forecasts while using data to identify growth opportunities.

Qualifications

• 2+ years of quota-carrying Account Management or New Business sales experience in SaaS or technology.
• Demonstrated ability to manage client relationships end-to-end with complex use cases and multiple stakeholders.
• Proven track record of meeting or exceeding sales targets and KPIs.

Responsibilities

• Act as strategic advisor to customers, aligning to company initiatives and internal processes.
• Identify, qualify and nurture relationships to expand stakeholder footprint and position MongoDB as a strategic partner.
• Negotiate renewals and growth opportunities, execute the sales process to protect and grow the renewal base.
• Manage territory planning, prioritization of accounts, and risk/deal reviews.
• Own and deliver an accurate forecast week over week and quarter over quarter.
• Leverage data signals to identify risks and growth opportunities within your portfolio.
• Partner with executives, product managers and leadership to achieve positive customer outcomes.

Skills

Quota carrying

Account management

New business sales

SaaS

Technology background

Client relationships

Renewals

Upsell/Cross-sell

Stakeholders management

Targets/KPIs

Job description

TheRelationship Account Management (RAM) team is focused on driving long-term partnerships with the company’s mature customers, creating expansion & evangelism in the process. This team was established ~2 years ago and continues to grow and scale with our expansion to APAC. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale for our customers across Asia Pacific.

Individuals within RAM org have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on *their* success. In this role you will act as the primary point of contact for your customer base and leverage the the company ecosystem to help drive expansion and retention of a customer portfolio. As a RAM you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between.

We are looking to speak to candidates who are based in Singapore (without visa sponsorship) for our hybrid working model. This is not a remote role.

Experience

2+ years of quota- carrying Account Management or New Business sales experience; SaaS or technology background; demonstrated ability and interest in managing client relationships end-to-end; has held responsibility for clients with complex use cases and multiple stakeholders across renewal, upsell and expansion into new business units; excels at juggling competing priorities while executing on targets and KPIs

Our ideal candidate will have

• 5+ years of professional experience, including 2+ years in a quota-carrying Sales or Account Management role with direct revenue responsibility

• Proven success managing customer relationships across renewals, upsell, and cross-sell motions

• Experience working with enterprise or commercial customers with multiple stakeholders

• Strong track record of consistently achieving or exceeding sales targets

• Excellent communication and presentation skills, with the ability to engage both technical and executive audiences

• Ability to prioritize effectively and manage multiple opportunities in a fast-paced environment

• Analytical mindset with experience using data to identify customer risk and growth opportunities

• Collaborative approach with a passion for working across cross-functional teams

• Curiosity for technology and willingness to learn the company and modern cloud technologies

Nice to Have

• Experience with databases, cloud platforms, infrastructure, or developer technologies

• Experience selling SaaS or enterprise software

• Proficiency in one or more additional APAC languages (e.g., Mandarin, Japanese, Korean, Vietnamese or Thai) is highly desirable

On a given day in this role you will

• Work as a strategic advisor to the customer — aligning not only to their the company initiatives, but also their internal processes, bottlenecks, and overall corporate strategy

• Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner

• Negotiate renewals and growth opportunities, execute the company sales process to both protect and expand MongoDBs renewal base

• Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews

• Own and deliver an accurate forecast of your business week over week; quarter over quarter

• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio

• Partner closely with the company executives, product managers, and leadership to achieve positive customer outcomes

About the company

the company is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. the company’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, the company Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on the company for their most important applications, we’re powering the next era of software.

Our compass at the company is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us the company.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at the company, and help us make an impact on the world!

the company is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter

the company is an equal opportunities employer