Reimbursement Supervisor

Johns Hopkins Care at Home; Washington (District of Columbia); On-site; USD 32,056 - 56,357; Full time

Job summary

Johns Hopkins Care at Home in Baltimore, MD seeks a Reimbursement Supervisor (DME or IV) to lead the payer team and ensure accurate billing and collections. The role involves coordinating with operations, driving process improvements, and ensuring high-quality customer service across multiple payers.

The position requires 5+ years in healthcare billing, 2+ years in supervision, and familiarity with government payer audits. Local travel may be needed.

Qualifications

• 5+ years in healthcare billing/collections, DME or IV experience preferred.
• 2+ years leading healthcare billing or collections staff.
• Experience with government payer audits or compliance.
• Knowledge of medical terminology and coding.

Responsibilities

• Supervise the designated payer team and ensure quality service.
• Drive policy and process improvements; monitor staff productivity.
• Handle staffing, hiring, disciplinary actions, and training.
• Maintain liaison between operations and reimbursement; support travel as needed.

Skills

Team leadership

Communication skills

Payer communications

Education

High school graduate or equivalent

College preferred

Job description

Requisition #:670869 Location: Johns Hopkins Care at Home, Baltimore, MD 21201 Category: Manager/Supervisor Schedule: Day Shift Employment Type: Full Time

Make it happen at Hopkins.

Since 1983, Johns Hopkins Home Care Group has provided safe, high-quality and cost-effective care in the home and community. Our team links care across multiple sites for patients, families and colleagues in an effort to restore, maintain and promote health and reduce the effects of disease and disability. As part of Johns Hopkins Medicine, we have access to the most innovative treatments and latest research, and we emphasize education and training among our team members. We also collaborate with doctors, nurses and specialists throughout Johns Hopkins Medicine to ensure continuity of your care.

The Reimbursement Supervisor (DME or IV, as appropriate) is responsible for the daily supervision and operations of their designated payer team. The position works closely with operations leadership for coordination of patient care and account collections. The position will ensure the highest level of quality and customer service is maintained. Specific duties include team policy and process improvement, staffing assessment, collecting and monitoring staff productivity, customer service and employee complaints, assisting with hiring, disciplinary action, training and evaluations of staff. Maintaining effective communication with payer representatives, management and staff. Acts as liaison between operations and reimbursement. Some local travel may be required.

Education

• High school graduate or equivalent required. College preferred.

Knowledge

• Billing and collections practices in healthcare
• DME or IV, as appropriate, experience preferred
• DME or IV, as appropriate, product knowledge purpose/function
• Medical terminology and coding

Work Experience

• Minimum five (5) years experience in health care setting - DME or IV, as appropriate, preferred
• Minimum two years leading/supervising staff in a healthcare collections or billing setting
• Minimum two years with either government compliance or payer audits

Salary Range: Minimum $23.27/hour - Maximum $40.91/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug‑free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.