Reimbursement Specialist Supervisor - Remote

VCU Health; Richmond (VA); On-site; USD 34,000 - 54,000; Full time

Job summary

VCU Health seeks a Reimbursement Specialist Supervisor to oversee daily operations of the reimbursement team, focusing on prior authorizations, insurance follow-ups, and patient assistance requests for high-cost meds.

You will supervise staff, coach performance, and drive process improvements while ensuring compliance with policies and regulatory requirements. Virginia licensure and PTCB are required.

Qualifications

• Requires High School Diploma or equivalent.
• Preference for Associate's degree or higher in Business, Healthcare Administration, or related field.
• Current certification by the Pharmacy Technician Certification Board (PTCB) is required.
• Current licensure with the Virginia State Board of Pharmacy is required.

Responsibilities

• Supervise, coordinate, and prioritize the workflow of Reimbursement Specialists across multiple clinics.
• Provide direct line supervision for Reimbursement Specialists, including performance evaluations and training.
• Monitor team productivity and ensure timely turnaround times with coaching as needed.
• Facilitate training and onboarding of new Reimbursement Specialists.
• Review complex prior authorizations and appeals, ensuring proper documentation and compliance.
• Collaborate with providers, nursing staff, and PAP team for timely patient access to medications.
• Identify process improvements to optimize team efficiency and patient care outcomes.
• Prepare and review reports on team performance and PA approvals/denials.

Skills

PAPs knowledge

Prior authorizations

Insurance benefit investigations

EMR systems

Microsoft Office

Education

High School Diploma or equivalent

Associate's Degree or higher in Business, Healthcare Administration, or related field

Tools

EMR systems

Microsoft Office

Job description

**Remote to Virginia ONLY! Must have active VA Pharmacy and PTCB license in good standing**

The Reimbursement Specialist Supervisor oversees the daily operations of the Reimbursement Specialist team to ensure timely and accurate processing of prior authorizations, insurance follow-ups, and patient assistance program requests pertaining to high-cost medications that require prior authorization. This role provides guidance, coaching, and performance management for team members, while supporting workflow optimization and departmental revenue collection goals.

Essential Job Statements

• Supervise, coordinate, and prioritize the workflow of Reimbursement Specialists across multiple clinics.
• Provide direct line supervision for Reimbursement Specialists, including performance evaluations, disciplinary action, time/attendance, coordination of staff activities, or other work as needed. Conduct hiring, interviewing, onboarding, and training of new employees.
• Monitor team productivity and compliance with turnaround times, providing feedback and coaching as needed.
• Facilitate training and onboarding of new Reimbursement Specialists.
• Review complex or escalated prior authorizations and appeals, ensuring appropriate documentation and
• compliance with insurance and regulatory requirements.
• Collaborate with providers, nursing staff, and the Patient Assistance Program (PAP) team to ensure patients receive timely access to medications.
• Identify process improvements to optimize team efficiency and patient care outcomes.
• Prepare and review reports on team performance, Patient Assistance (PA) approvals/denials, and workload metrics.
• Ensure compliance with departmental and health system policies and regulatory requirements.
• Participate in special projects and cross-functional initiatives as assigned.
• Serve as a point of contact for internal and external escalations related to PAs, appeals, or patient access concerns.
• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and the Department. Provides assistance to team members. Accepts alternate assignments, as required.

Patient Population

Not applicable to this position.

Employment Qualifications

Required Education:

High School Diploma or equivalent

Preferred Education

Associate's Degree or higher in Business, Healthcare Administration, or related field

Licensure/Certification Required

Current certification by the Pharmacy Technician Certification Board (PTCB)

Current licensure with the Virginia State Board of Pharmacy

Licensure/Certification Preferred

Additional supervisory or leadership certifications a plus

Minimum Qualifications

Years and Type of Required Experience

Minimum of three (3) years of experience as a Reimbursement Specialist or equivalent role

Previous experience supervising or mentoring staff

Other Knowledge, Skills And Abilities Required

Strong knowledge of PAPs, prior authorizations, and insurance benefit investigations

Proficiency in EMR systems and Microsoft Office

Cultural Responsiveness

Other Knowledge, Skills And Abilities Preferred

Strong leadership and communication skills

Ability to handle multiple priorities and high-volume workload

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to high noise levels and bright lights.

May have periods of constant interruptions.

Prolonged periods of working alone.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Bending

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity - far, Acuity - near

Mental/Sensory -Emotional

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change

Compensation Range

$25.03 - $38.79

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran