Reimbursement Specialist

CareMetx, LLC; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

CareMetx is seeking a Reimbursement Specialist to support patient access by handling benefit investigations, prior authorizations, and payer communications. You will document interactions in CareMetx Connect and help ensure timely approvals for therapy initiation.

You will collect and review insurance information, assist providers and patients with forms, track authorization timelines, and communicate with payers to resolve issues.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in a specialty pharmacy, medical insurance, or healthcare setting.
• Ability to communicate effectively in writing and verbally.
• Strong interpersonal and time-management skills.
• Proficient in Microsoft Excel, Outlook and Word.

Responsibilities

• Collect and review patient insurance benefit information.
• Assist physician offices and patients with insurance forms and program applications.
• Submit insurance forms for prior authorizations and track timelines.
• Provide exceptional customer service and resolve requests promptly.
• Maintain frequent contact with provider representatives and payors.
• Document all interactions in CareMetx Connect for prior authorizations.
• Coordinate with inter-departmental teams to expedite processes.

Skills

Communication

Interpersonal skills

Time management

Problem solving

Excel

Documentation

Education

High school diploma

Tools

Microsoft Excel

Outlook

Word

Job description

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From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

JOB TITLE: Reimbursement Specialist

POSITION SUMMARY:

Under the general supervision of the operational program leadership, the Reimbursement Specialist is responsible for various reimbursement functions, including but not limited to benefit investigations, prior authorization support, and call triage. The Reimbursement Specialist responds to all provider account inquiries, appropriately documents all provider, payer and client interactions into the CareMetx Connect system and ensures that the necessary data for prior authorization request are obtained.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the program.
• Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.
• Completes and submits all necessary insurance forms in a timely manner as required by all third party payors for prior authorizations. Tracks and follow up on prior authorization request.
• Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
• Maintains frequent phone contact with provider representatives, third party customer service representatives, and pharmacy staff.
• Reports any reimbursement trends/delays to supervisor.
• Processes any necessary insurance/patient correspondence.
• Provides all necessary documentation required to expedite prior authorization request. This includes demographic, authorization/referrals, National Provider Identification (NPI) number, and referring physicians.
• Coordinates with inter-departmental associates as necessary.
• Communicates effectively to payors to ensure accurate and timely benefit investigations.
• Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercises judgment within defined standard operating procedures to determine appropriate action.
• Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• High School, Diploma, or GED required
• Previous 1+ years of experience in a specialty pharmacy, medical insurance, physician’s office, healthcare setting, and/or related experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing.
• Ability to build productive internal/external working relationships.
• Strong interpersonal skills.
• Strong negotiating skills.
• Strong organizational skills; attention to detail.
• General knowledge of pharmacy benefits, and medical benefits.
• Global understanding of commercial and government payers preferred.
• Ability to proficiently use Microsoft Excel, Outlook and Word.
• Ability and initiative to work independently or as a team member.
• Ability to problem solve.
• Strong time management skills.
• Customer satisfaction focused.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit.
• The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SCHEDULE:

• Must be flexible on schedule and hours
• Overtime may be required from time to time
• Must be willing to work weekends if required to meet company demands

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Artificial Intelligence in Our Recruiting and Employment Process

CareMetx uses artificial intelligence and automated decision-making technology to support parts of our recruiting, hiring, and employment process, including screening applications, scheduling interviews, and evaluating candidate qualifications. These tools support, not replace, human judgment. A qualified member of our team reviews and makes all final hiring and employment decisions.

CareMetx does not develop or use AI tools with the intent to discriminate against applicants or employees on the basis of race, color, religion, sex, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.

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