REHABILITATION SERVICES TECHNICIAN
Arizona Department of Administration
A complete application in a minute — tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Department of Economic Security is seeking a Rehabilitation Services Technician in Prescott Valley, AZ. The role supports counselors, conducts client interviews, maintains files, and facilitates access to Vocational Rehabilitation services. A hybrid in-state arrangement may include remote work two days weekly.
The position emphasizes client communication, documentation, and coordination with community resources to help individuals with disabilities achieve employment goals.
Qualifications
- Knowledge of federal and state vocational rehabilitation laws and regulations.
- Experience with disability services and community resources.
- Proficiency in Microsoft Office, Google Suite, internet apps.
- Ability to manage caseloads and maintain progress notes.
Responsibilities
- Assist the counselor with case management activities as part of a team.
- Interview applicants and document disability-related information.
- Maintain up-to-date client files and records.
- Provide information about Rehabilitation Services Administration programs and resources.
- Schedule and remind clients of appointments and required documentation.
Skills
Education
Job description
Rehabilitation Services Administration (RSA)
3262 Bob Drive #12, Prescott Valley, Arizona 85314
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. DES is seeking an experienced and highly motivated individual to join our team as a Rehabilitation Services Technician with the Rehabilitation Services Administration (RSA). This position is responsible for providing potential applicants who have disabilities with a basic overview of Vocational Rehabilitation services, arranging office orientation sessions, and may complete initial interviews. This position works closely with clients to inform them of appointments, assist them in contacting and working with vendors and showing clients how to utilize community services. This position will serve in a hybrid work environment. This position may be available for remote work within Arizona (minimum 2 days per week in the office/hoteling). The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
- Assist the counselor by performing various case management activities. Work as a team with the counselor to assist the client throughout the process.
- Interview applicants and document client self-report of disability, socio-economic information, medical/psychological concerns, and general disability related information.
- Maintain client case files to ensure all information is up to date.
- Provide resource and referral information to the client to community organizations, private agencies, institutions, inter/intra agency groups, and other social services.
- Correspond with the client to inform and remind them of appointments for assessments, counselor appointments, and request documentation.
- Provide information about Rehabilitation Services Administration programs.
- Knowledge in: Federal and State laws and regulations regarding provision of Vocational Rehabilitation services to individuals with disabilities.
- Guidelines and best practices of the Vocational Rehabilitation program.
- Disabilities, general knowledge of disabling medical conditions, and available community resources.
- Various computer software programs, to include Microsoft Office Suite, Google Suite, internet applications, and email.
- Skill in: Providing support to manage caseloads.
- Data entry and maintain up-to-date progress notes.
- Written and verbal communication.
- Ability to: Establish and maintain effective working relationships.
- Prioritize, assign, and review work.
- Research and prepare letters for the Vocational Rehabilitation Counselor’s signature.
- Experience working with persons with disabilities.
- An Associate of Arts/Sciences or Applied Sciences in a discipline related to human services; Or 21 semester hours in a discipline related to human services and one (1) year of experience in a vocational rehabilitation or independent living program; Or a high school diploma or General Equivalency Diploma (GED) and two (2) years of experience in a vocational rehabilitation or independent living program; Or three (3) years of experience in an organized program providing services to individuals with developmental disabilities.
- Completion of a certificate program in disability awareness, social services, substance abuse, or other behavioral services field from an accredited college substitutes for one (1) year of experience.
- Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
- Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults.
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
- Travel will be required for State business. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact Theresa Sumner at (480) 679-2319 or email TSumner@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 679-2319 or emailing TSumner@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
Advertised: 07 Oct 2026 US Mountain Standard Time
Applications close:
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
