Rehabilitation Registrars - Physical Rehabilitation - Requisition #676258

Oaklawn Hospital; Marshall (MI); Hybrid; USD 32,000 - 54,000; Full time

Job summary

Infor is seeking a General Clerical Support in the Physical Rehabilitation department to greet patients, assist with registration, and maintain EMR documentation. The role involves scheduling, processing mail, and aiding in workflow improvements to boost departmental efficiency.

Responsibilities include handling patient intake, maintaining records, and coordinating with physicians. Strong communication skills and proficiency with office software are essential.

Qualifications

• Must be 18 years or older.
• Associate degree or two years’ experience preferred.
• Excellent telephone, written communication and interpersonal skills.
• Ability to prioritize multiple tasks with high productivity.
• Experience with data extraction from multiple information systems.
• Proficient in Office suite (email, calendar, word processing, spreadsheets).
• Ability to work independently.

Responsibilities

• Greets and checks in patients and visitors; assists with registration and scheduling.
• Prepares EMR by scanning necessary documents and sending for signature.
• Tracks certificates/recerts for patients and maintains office supplies.
• Prepares medical records and processes incoming mail.
• Uses EMR to request updated referrals and coordinate physician information.
• Takes payments and manages scheduling/rescheduling of appointments.
• Maintains Medicaid reports and prepares department workflow for efficiency.
• Interviews patients for intake and insurance forms.

Skills

Telephone communication

Interpersonal skills

Multitasking

Analytical/problem solving

Data extraction from multiple systems

MS Office / Email / Calendar / Spreads

Education

Associate degree

Tools

EMR system

Office software (Excel/Word)

Job description

Job Summary:

Performs general clerical and support duties for the Physical Rehabilitation department.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Prepares the lobby/gym for opening and closing, including locking and shutting off equipment.
• Assists with stocking linen.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Process incoming mail.
• Prepares medical records, as requested and per policy.
• Prepares Electronic Medical Record by scanning necessary documents, including sending clearances for signature.
• Tracks Certs/recerts for patients.
• Inventories, orders, and maintains all office supplies.
• Assists with implementation of department projects.
• Interviews patients to complete documents such as intake and insurance forms.
• Assists in development of processes to maintain and improve efficiency in all departmental workflow including statistical reporting.
• Uses EMR to request corrected/updated referrals to the physicians; look for additional documentation per request.
• Directs patients when necessary.
• Confirms current patient information, discharge older ones; ensures that the proper physician is listed.
• Obtains proper information for insurance information and Work Comp.
• Contacts patients after pre-registration for confirmation of visits, co-insurance, and copay.
• Answer multiline phone, including taking messages, transfers, and scheduling/rescheduling appointments.
• Maintains the Medicaid report monthly for all active patients; updating and informing patients as needed.
• Files charts: ensures charts are sent to the proper clinic.
• Assembles a schedule that best fits the patient per the scheduling slip
• Track all denials, retros, comps, and authorizations; document the actions taken.
• Takes payments for point of service sales; ensures enough cash is on hand.

Minimum Qualifications:

18 years of age.

Knowledge Skills Abilities:

Associate’s degree or two (2) years’ experience is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions:

Work is generally performed within an office environment, with standard office equipment available. Potential exposure to infectious disease. Possible travel to other Rehabilitation locations outside of your home department.

Physical Requirements:

Constantly see/visual acuity, talk/hear, taste/smell, lift/carry 1 to 25 lbs. Frequently stand, sit, walk, handle/grasp/feel. Occasionally lift/carry 25 to 49 lbs.

Marshall, 200 N. Madison, Marshall, MI 49068