Department Assistant - Requisition #133573

Oaklawn Hospital; Marshall (MI); On-site; USD 27,000 - 38,000; Full time

Job summary

Infor, located in Marshall, MI, seeks a friendly receptionist to greet visitors and coordinate front-desk operations, scheduling, and billing support.

In this on-site role you will manage appointments, take calls, collect basic insurance information, and help ensure a welcoming, organized office environment for patients and staff.

Strong communication and typing skills, plus familiarity with EMR systems, are valued to maintain accurate records and smooth patient flow.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office is preferred.
• Ability to operate standard office equipment.
• Typing speed of 60 wpm.
• Familiarity with EMR and electronic scheduling.

Responsibilities

• Greet and direct visitors, notify staff of arrivals.
• Schedule first-time and follow-up appointments in the system.
• Answer phones and route inquiries to appropriate staff.
• Verify insurance information and document patient data.
• Maintain a clean, professional waiting area.
• Process co-payments as applicable.

Skills

Secretarial duties

Typing 60 wpm

EMR systems

Scheduling systems

Medical office experience

Education

High school diploma or equivalent

Job description

Job Summary:

On the phone or in person, serves visitors by greeting, welcoming, and directing them appropriately. Notifies appropriate personnel of visitor arrival; maintains patient appointments by scheduling appointments for first time visits or follow up care.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Welcomes clients and helps them feel as comfortable as possible.
• Facilitates the flow of clients by notification of arrival and departure in the electronic scheduling system.
• As appropriate staff, verbally notifies staff when a client arrives for appointment.
• Answers telephone and connects caller with appropriate staff member or takes messages. Answers inquiries regarding services provided.
• Obtains insurance information and basic clinical information for prospective clients. Also verifies insurance coverage.
• Maintains appointment schedules for providers by scheduling new appointments, canceling or rescheduling appointments at client and/or provider request, and re-appointing clients at the end of their visit for upcoming sessions.
• Assists in the collection of co-payments for office visits.
• Monitors physician transcriptions and notifies physicians of outstanding medical record documentation.
• Scans and allocates paper medical record documentation to the appropriate patient medical record.
• Types correspondence from staff.
• Maintains office and waiting area in a professional, uncluttered state.

Minimum Qualifications:

High school diploma or equivalent.

Knowledge, Skills & Abilities:

Ability to perform secretarial office duties. Ability to operate standard office equipment with typing skills of 60 wpm. Familiarity with electronic medical records and electronic scheduling systems. Previous experience in a medical office setting preferred.

Physical Requirements:

Constantly sit, see/visual acuity, bend/twist, talk/hear.

Working Conditions:

Ability to perform secretarial office duties. Ability to operate standard office equipment with typing skills of 60 wpm. Familiarity with electronic medical records and electronic scheduling systems. Previous experience in a medical office setting preferred.

Marshall, 200 N. Madison, Marshall, MI 49068