Rehabilitation Check-in/out Clerk

Louisiana Orthopaedic Specialists; Scott (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Louisiana Orthopaedic Specialists is seeking a Rehabilitation Front Office Assistant to support scheduling, billing, and patient intake in a busy outpatient clinic.

You will communicate with patients, collect demographics and insurance data, handle payments, and coordinate with therapists to ensure timely care. The role requires attention to confidentiality and accurate documentation in EMR.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• One year of experience in outpatient rehabilitation preferred.
• Knowledge of computer systems and EMR software.
• Knowledge of phone systems and rehabilitation terminology and insurance rules.
• Skill in effectively communicating with patients and staff and documenting work accurately.

Responsibilities

• Schedule patient appointments and confirm future visits; handle phone confirmations.
• Explain visit costs and patient benefits to patients.
• Collect patient payments and batch end-of-day totals.
• Coordinate with rehabilitation staff/therapists for referrals and scheduling needs.
• Verify patient demographics and insurance information; scan intake packets into EMR.
• Assist Front Office Supervisor on special projects.
• Answer department phone calls and check faxes.
• Maintain goals for quality patient care and patient satisfaction.
• Manage patient cancellations per protocol, including wait-list scheduling.
• Assist in creating new patient charts and processing ABN/DME documents.
• Schedule progress notes due and ensure confidentiality.

Skills

Patient communication

Staff communication

Documentation accuracy

EMR proficiency

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

EMR software

Phone systems

Rehabilitation terminology

Job description

Description

• Communicating with patients and scheduling patient appointments as well as confirming future appointments and phone confirmation of next day evals.
• Communicate visit cost to patients and explain as needed patient benefits.
• Collect patient payments and pull visit totals and batch collections at end of the day.
• Communicating with rehabilitation staff and therapist as needed to clarify referral requests and scheduling needs.
• Collect and verify patient demographics and insurance information and pull in-take packets for following day. Scan documents into EMR as needed.
• Assists Rehabilitation Front Office Supervisor in special projects.
• Answer incoming Rehabilitation Department phone calls and check faxes.
• Assist in maintaining goals for quality patient care, patient satisfaction, and treatment compliance through service to patient needs and request in the capacity of the position.
• Manage patient cancelations per department protocol including scheduling from wait list.
• Assist in creating new patient charts.
• Confirm DME proof of delivery and ABN documents.

ESSENTIAL FUNCTIONS:

• Communicating with patients and scheduling patient appointments as well as confirming future appointments and phone confirmation of next day evals.
• Communicate visit cost to patients and explain as needed patient benefits.
• Collect patient payments and pull visit totals and batch collections at end of the day.
• Communicating with rehabilitation staff and therapist as needed to clarify referral requests and scheduling needs.
• Collect and verify patient demographics and insurance information and pull in-take packets for following day. Scan documents into EMR as needed.
• Assists Rehabilitation Front Office Supervisor in special projects.
• Answer incoming Rehabilitation Department phone calls and check faxes.
• Assist in maintaining goals for quality patient care, patient satisfaction, and treatment compliance through service to patient needs and request in the capacity of the position.
• Manage patient cancelations per department protocol including scheduling from wait list.
• Assist in creating new patient charts.
• Confirm DME proof of delivery and ABN documents.
• Schedule progress notes due.
• Maintains patient confidentiality.

Requirements

EDUCATION:

High school diploma or GED required. Bachelor’s degree preferred.

Experience

One year of experience in out-patient rehabilitation preferred.

Knowledge

• Knowledge of computer systems and EMR software.
• Knowledge of phone systems.
• Knowledge of rehabilitation terminology and insurance/payor rules and regulations.
• Knowledge of referral processes and patient eligibility

Skills

• Skill in effectively communicating with patients and staff.
• Skill in using a computer system/EMR.
• Skill in accurate documentation of work.

Abilities

• Ability to establish/maintain effective working relationships with patients, providers and staff.
• Ability to communicate clearly in verbal and written form.
• Ability to be a resource to patients and staff.

Environmental/Working Conditions

Normal office environment. Some travel within community.

Physical/Mental Demands

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard. Ability to lift 25 lbs. Demands of occasional kneeling, squatting, and overhead lifting.

Organizational Requirements

• LOS employee handbook must be read, and acknowledgement receipt signed.
• OSHA Requirements and training.
• Adherence to LOS OIG Compliance Program

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.