REHABILITATION CASE COORDINATOR I (UMP)

State of Illinois; Kankakee (IL); On-site; USD 48,000 - 63,000; Full time

Job summary

Join a dedicated team within the State of Illinois, where you'll play a vital role in supporting individuals with disabilities. As a Rehabilitation Case Coordinator, you'll assist clients in navigating essential services, ensuring they receive the support they need for employment and independent living. This position not only offers a chance to make a meaningful impact in the community but also provides a flexible work environment with a comprehensive benefits package. Embrace the opportunity to contribute to a mission that values compassion and equity while advancing your career in a supportive state agency.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Personal Days

Flexible Schedules

Retirement Plans

Qualifications

• Two years of clerical experience with proficiency in keyboarding.
• Knowledge equivalent to completion of four years of high school.

Responsibilities

• Work with counselors to prioritize customer service delivery.
• Collect and process Individual Provider timesheets bi-monthly.

Skills

Communication Skills

Clerical Skills

Customer Service

Education

High School Diploma

Job description

Skill Option: UMP Certificate

Salary: Anticipated Salary (Effective 7/1/25) $4,004-$5,245/month ($48,048-$62,940/year)

Job Type: Salaried

Category: Full Time

County: Kankakee

Number of Vacancies: 1

Bargaining Unit Code: RC014

Merit Comp Code

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the ~~~ website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Rehabilitation Services (DRS) is the state's leading division serving people with disabilities, committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. The Division of Rehabilitation Services is seeking to hire a Rehabilitation Case Coordinator who is self-motivated and detail-oriented, with strong communication skills. The coordinator will work with counselors and the case management system to determine daily priorities for customer service delivery. This position involves collecting, reviewing, and processing Individual Provider (IP) timesheets, vendor bills, and payments, as well as triaging and prioritizing mail, email, phone calls, voicemail, and drop-in customers. The role also includes assisting applicants, program participants, family members/guardians/caregivers, vendors, and referring agencies in understanding program rules, policies, eligibility criteria, and other aspects of the Home Services Program.

Essential Functions

• Work with counselor(s) and the case management system to determine daily priority of customer service delivery.
• Collect, review, and process Individual Provider (IP) timesheets bi-monthly.
• Assist applicants, program participants, family members/guardians/caregivers, vendors, and referring agencies with understanding program rules, policies, eligibility criteria, and other aspects of the Home Services Program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
• Meet frequently with Home Services Program staff within the office and/or supervisor to plan and discuss general casework activities.
• Perform other duties as required or assigned that are reasonably within the scope of the duties listed above.

Minimum Qualifications

• Knowledge, skill, and mental development equivalent to the completion of four (4) years of high school.
• Two (2) years of clerical-related experience demonstrating proficiency and accuracy in keyboarding functions.
• Qualifying state employees in the employee Upward Mobility Program may complete proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements.

Conditions of Employment

• Ability to travel for training.
• All employment conditions are incorporated and related to the listed duties.

Work Hours: Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.

About the Agency

The Illinois Department of Human Services serves families in need across Illinois. Our mission is to provide equitable access to social services, supports, programs, and resources to enhance the lives of all we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency, and Kindness.

As a State of Illinois Employee, you will receive a comprehensive benefits package including health, life, dental, and vision insurance; paid personal days, sick days, vacation, holidays, flexible schedules, parental leave, retirement plans, tax-advantaged programs, loan forgiveness, and more. For detailed benefits information, visit ~~~.

This position is within the Upward Mobility Program (UMP). To utilize contractual rights for this position, applicants must apply internally and upload a copy of the UMP grade notice with their application.

Application Instructions

Use the