Rehabilitation Assistant - Council Bluffs

State of Iowa - Executive Branch; Council Bluffs (IA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Excellent health, dental, and vision保险

Paid time off and holidays

IPERS retirement

Flexible Spending Accounts

Life and long-term disability

Employee Assistance Programs

Job summary

Iowa Vocational Rehabilitation Services (IVRS) is seeking a Rehabilitation Assistant for our Iowa WORKS office in Council Bluffs. This role supports counselors and a collaborative team to help individuals with disabilities prepare for and obtain employment.

Starting salary is $18.32 per hour, with hybrid telework options after six months of employment and training completed. The position is ideal for those beginning a career in public service and human services, offering meaningful,

Qualifications

• Two years of full-time work experience in a human services field involving customer service or public outreach.
• Two years of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach.
• A combination of two years of education and full-time experience meeting the above conditions.
• Current, continuous experience in the state executive branch with eighteen months in direct client service.

Responsibilities

• Welcome and orient new applicants to IVRS services.
• Assist individuals in completing applications and referral materials.
• Schedule intake interviews and maintain ongoing communication.
• Facilitate job readiness activities such as Job Seeking Skills Training, Job Club, and mock interviews.
• Help individuals build workplace readiness skills and confidence.
• Maintain confidential case records and enter data into the case management system.
• Process releases, correspondence, and service documentation.
• Assist with scheduling, phones, reception coverage, and customer inquiries.
• Ensure work is completed accurately, professionally, and on time.
• Support team operations and special projects.

Skills

Customer service

Communication

Organization

Teamwork

Reliability

Job description

Job Description

Iowa Vocational Rehabilitation Services (IVRS) is seeking a Rehabilitation Assistant to join our team at our Iowa WORKS office in Council Bluffs, Iowa.

This is an excellent early-career opportunity for someone who enjoys helping others, building relationships, and supporting individuals as they work toward meaningful employment and independence.

In this role, you will work alongside Rehabilitation Counselors and a collaborative service team to help individuals with disabilities prepare for, obtain, and maintain employment. If you are organized, compassionate, and motivated by purpose-driven work — we encourage you to apply.

Position Details

• Location: 300 W Broadway #13, Council Bluffs, IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been completed.

Starting Salary: $18.32 hourly | $1,465.60 bi-weekly | $38,105.60 annually

What You’ll Do

As a Rehabilitation Assistant, you will play an important support role in helping job candidates successfully navigate their employment journey.

Support Job Candidates

• Welcome and orient new applicants to IVRS services
• Assist individuals in completing applications and referral materials
• Schedule intake interviews and maintain ongoing communication
• Facilitate job readiness activities such as:
• Job Seeking Skills Training
• Job Club sessions
• Mock interviews and small-group workshops
• Help individuals build workplace readiness skills and confidence

Partner with Counselors & Employers

• Maintain regular contact with job candidates pursuing employment
• Assist with job development and employer outreach activities
• Support job coaching and accompany candidates to interviews when needed
• Observe workplace progress and share updates with counselors
• Help identify solutions that support successful employment outcomes

Provide Administrative & Office Support

• Maintain confidential case records and enter data into the case management system
• Process releases, correspondence, and service documentation
• Assist with scheduling, phones, reception coverage, and customer inquiries
• Ensure work is completed accurately, professionally, and on time
• Support team operations and special projects as needed

What We’re Looking For

This position is ideal for candidates beginning a career in human services, workforce development, counseling support, or public service.

Successful Candidates Typically Demonstrate

• A strong desire to help others succeed
• Excellent customer service and communication skills
• Organization and attention to detail
• Comfort working both independently and as part of a team
• Professionalism and reliability in a fast-paced environment
• Ability to work with individuals from diverse backgrounds and experiences

About Iowa Vocational Rehabilitation Services

IVRS, a division of Iowa Workforce Development, helps individuals with disabilities achieve independence through meaningful employment.

Through Iowa WORKS centers across the state, our teams connect job seekers with opportunities while helping employers build strong, inclusive workforces that strengthen Iowa’s communities and economy.

Why Join the State of Iowa?

Working for IVRS means joining a mission-driven public service team supported by outstanding benefits and long-term career opportunities.

Employer Highlights And Benefits

IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

The successful candidate must pass a criminal background check conducted by the Iowa Department of Public Safety.

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Two years of full‑time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments.
• Two years of full‑time work experience as a legal assistant/paralegal, medical office assistant, or job coach.
• A combination of a total of two years of education and full‑time experience (as described in either number one or two), where thirty semester hours of accredited college or university course work equals one year of full‑time experience.
• Current, continuous experience in the state executive branch that includes eighteen months of full‑time work in direct client/customer service in a clerical or administrative support capacity.

For additional information, please click on this link to view the job description .