Rehabilitation Assistant - Burlington

State of Iowa - Executive Branch; Burlington (IA); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off with holidays and sick/1

IPERS retirement package

Flexible Spending Accounts

Life and long-term disability保险

Employee Assistance Programs

Discount programs

Job summary

Iowa Workforce Development is seeking a Rehabilitation Assistant to support job candidates through orientations and referrals, manage intake, and coordinate employer engagements in a hybrid work setup at the West Burlington location. The role involves assisting with Job Seeking Skills Training and coordinating with counselors to achieve rehabilitation goals.

The successful candidate will conduct initial interviews, explain available services, and provide coaching to improve employability.

Qualifications

• Two years of full-time work experience in a human services field involving customer service, public contact, confidentiality, or scheduling.
• Two years of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach.

Responsibilities

• Provide general agency information at orientations for job candidates and support referrals.
• Schedule intake interviews and coordinate candidate orientations and training.
• Conduct initial applicant interviews and explain rights, responsibilities, and available services.
• Instruct candidates in professional behaviors to improve success in work environments and provide job coaching as needed.
• Maintain case records, process letters, and support clerical workflow with accuracy and confidentiality.
• Contact employers to develop job opportunities and monitor employer relationships.

Skills

Customer service

Public contact

Confidential information handling

Scheduling appointments

Job description

Job Description

The Iowa Vocational Rehabilitation Team at Iowa Workforce Development is accepting applications for full-time Rehabilitation Assistant role in our

Position Details

• Location: 550 S Gear Ave., Ste 35, West Burlington, IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Hybrid telework and alternate schedules available after six months of employment and training have been successfully completed.

Job Description And Responsibilities

Provide general agency information at orientations for job candidates to support new referrals. Complete agency referral/ application materials to support job candidates as necessary. Schedule intake interviews for referrals. Facilitates job candidate orientation, Job Seeking Skills Training (JSST), Job Club, and mock interviews through direct one-on-one contact with job candidates, presenting to small groups, or in writing.

Conducts initial interviews with new applicants to gather personal data, complete agency paperwork, explain rights and responsibilities, and explain available vocational rehabilitation services. Develops partnerships with job candidates focusing on employment throughout rehabilitation program; explains employer and rehabilitation team expectations. Instruct job candidates in acceptable social interpersonal, and work-related behaviors to improve success in work environments.

Redirects inappropriate or disruptive behavior to improve job candidate success in vocational training. Instructs job candidates one-on-one to perform simple tasks and provides feedback to achieve desired behavior.

Provides Job Seeking Skills training to assist job candidates to learn to find employment. Instructs job candidates on jobs and follows up with employers to identify problems and issues; works with counselors, job candidates, and employers to resolve issues. Completes monthly progress reviews as requested by counselors.

Contacts employers to develop jobs. Monitors and updates area office employer development account. Answers questions about vocational rehabilitation services from the public.

Reviews occupational projections, salary expectations, and labor market trends; research job leads; and conducts research on accommodations/medical information needed as requested by counselors. As directed by counselors, maintains monthly contact with job candidates who are seeking or in employment (statuses 20 and 22) with ongoing plans to meet goals.

Accompanies job candidates to job interviews as directed by counselors. Provides limited job coaching as directed by counselors. Observes and interacts with job candidates and business representatives in diverse and varied work settings. Identifies work skills and behaviors needed and provides coaching to candidates. Reviews job candidate on‑job performance and reports information to counselors. Follows job maintenance plans developed by counselors, job candidates, and employers.

Support clerical processing and workload that includes opening, transferring and closing case records. Process and track confidential releases of information and related case data complying with agency standards. Process Social Security Administration verification requests. Enter data into the case management system. Maintain files. This includes creating, amending, canceling, billing and tracking. Type and process letters pertaining to case services. Process mail and deliveries utilizing USPS or UPS/FedEx services as needed. Use copiers/scanners to copy, scan, download/upload information into the agency case management system. Work with software, hardware and electronic forms needed for position responsibilities and compose case notes documenting work provided in case record.

Ensure tasks and assignments are thoroughly completed and performed in a business/professional appearance with special attention to spelling, grammar, punctuation usage, accuracy, fact checking, attention to detail and completed in a timely manner. Assist service staff in adhering to regulatory time frames such as 60 days for eligibility, 90 days for plan development, annual reviews, goal dates and 90 days for stabilization.

May serve as front desk receptionist, providing coverage for visitors. Announce arrival of visitors in a timely manner and follow up if visitors have been waiting too long by finding alternate contact. Answer incoming calls politely and clearly, determining nature of the call and routing the call to the appropriate person and route complex issues to area office supervisor or Secretary 2.

Take messages as appropriate. Cancel and reschedule appointments as requested by staff. Document changes in case record and send notifications to job candidates and assigned team members as applicable. Treat internal and external customers with respect and establish a good rapport. Review messages from voice mail and respond when appropriate.

Attend agency staff meetings utilizing information provided to support and direct work activities. Provide backup coverage for other clerical team members when needed due to absences or work priorities. Support special projects and tasks as needed to meet office/agency needs.

The successful candidate must be able to pass a criminal background check conducted by the Iowa Department of Public Safety.

About Iowa Workforce Development

Iowa Workforce Development (IWD) is a state agency dedicated to providing exceptional employment services and connecting employers with skilled workers. With a strong focus on continuous improvement and aligning services with workforce demands, IWD offers comprehensive support to job seekers and employers through a statewide network of IowaWORKS Centers.

Employer Highlights And Benefits

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Minimum Qualification Requirements

• Two years of full-time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments.
• Two years of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach.
• A combination of a total of two years of education and full-time experience (as described in either number one or two), where thirty semester hours of accredited college or university course work equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes eighteen months of full-time work in direct client/customer service in a clerical or administrative support capacity.