Rehabilitation Aide

Holland America-Princess (Holland America Dawson City Inn); Sitka (AK); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Retirement plan

Paid time off

Parental leave

Health insurance

Dental

Vision

Life insurance

Disability

Job summary

SEARHC in Sitka, AK is hiring a Rehabilitation Aide/Activities Aide to support rehabilitation services and activities for residents. The role includes assisting therapists with transfers, gait, and exercise, maintaining clean, stocked clinics, and aiding with scheduling and patient registration.

Successful candidates will demonstrate excellent customer service, multi-tasking, and strong interpersonal skills to coordinate care and ensure a positive patient experience in a busy environment.

Qualifications

• Excellent customer service skills and ability to multi-task.
• Good judgement, tact and interpersonal skills are necessary.
• Strong communication and collaboration with team members.
• Exposure to infectious organisms; use of protective equipment when needed.
• Access to personal health information on an as-needed basis.

Responsibilities

• Assist therapists with transfers, gait and exercise routines.
• Maintain clinic space and keep treatment rooms clean and stocked.
• Assist office staff with telephones, scheduling, registration and check-in.
• Help with patient flow within Rehabilitation Services and clinic operations.
• Maintain documentation and ensure compliance with state and federal regulations.

Skills

Customer service

Multi-tasking

Communication skills

Team collaboration

Job description

Pay Range:$25.00 - $26.86This position is based in settings where both positions—Rehabilitation Aide (RA) and Activities Aide (AA)—exist. The RA/AA provides a broad array of duties within an activity program that meets physical, mental, psychosocial needs and interests of residents. This employee performs in a professional manner, respects confidentiality, and demonstrates qualities endorsed by following the seven Standards for Service Excellence outlined in the SEARHC Human Resources Manual. When functioning as an RA this employee supports rehabilitation services providers in their care of SEARHC patients by facilitating patient flow within the rehabilitation department. Responsibilities include ensuring the clinic space and individual treatment rooms are clean and well stocked, assisting providers with transitioning patients in the clinic, and assisting as directed with therapeutic exercise and other modality treatments. Responsibilities may additionally include assisting the office staff as directed by answering telephones, scheduling appointments, completing patient registration, and checking patients in. Rehabilitation Services is a core service provided by SEARHC.

This employee is required to multi-task while demonstrating excellent customer service skills. The position requires efficiency, accuracy, concentration, and the ability to manage interruptions and competing demands. This job can involve working in a small space, at a demanding pace, with a variety of people and, sometimes, difficult personalities and situations. Good judgement, tact and interpersonal skills are necessary to maintain positive working relationships between patients and co-workers. This job involves potential risks that the Aide must work to avoid to the extent possible. Exposure to infectious organisms is possible; use of precautions and appropriate protective equipment is necessary. Latex may be present in the workplace.

The RA/AA works to understand residents’ needs and uses resources within the department to facilitate the scheduling process, assuring both resident care and department efficiency. This employee remains current in software interfaces. The RA/AA models professional customer service to both residents and providers and ensures a positive working environment. This position significantly impacts delivery of care, outcomes of health, function and well-being, customer satisfaction and reimbursement for services.

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

• We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Physical Activity Requirements

Employee is required to use a transfer/gait belt or to obtain the assistance of another employee when attempting to assist residents or when lifting and carrying objects more than 25 lbs. The employee must be aware that during the normal, routine performance of the essential functions, some of the following body movements may occur naturally, although they may not be a requirement of the job.

Access to Personal Health Information

Required access to personal health information on an as-needed basis.

Licensure/Certification Requirements

Designated positions in this job class may require applicants to obtain the required Commercial Driver’s License and endorsement within a period of time as determined by the appointing authority at the time of hire.

Equipment Used

Employee may be required to operate an automobile and various equipment associated with recreational programming.

Environment

Indoors and outdoors.

Other Considerations and Requirements

The Aide will complete and successfully pass competencies established by each discipline in Rehabilitation Services (Physical Therapy, Occupational Therapy, and Speech Language Pathology) to be able to see residents independently with minimal supervision.

This position requires an individual with strong communication skills and the ability to work without direct supervision at times. The Aide must be well organized, efficient with their time, and able to coordinate many activities. The employee may be requested to perform other duties or tasks that are not listed but are within the competence and training of the individual. The employer reserves the right to modify this job description based upon the consortium’s needs.

Key Essential Functions and Accountabilities of the Job

Reports directly to the Rehabilitation Services Manager/Director, with oversight and additional guidance and supervision from the Occupational Therapist or Activities Director. The employee is required to be able to perform the essential functions of the job with or without reasonable accommodations. Except as specifically noted, the following functions are considered essential to this position.

Interacts, communicates, and collaborates with team members to maximize group effectiveness.

Maintains confidentiality following SEARHC policy and HIPAA regulations.

As directed by a therapist, assists patients in transfers, gait, and exercise routines. May administer some therapy modalities or supervise patients during exercise consistent with training, experience, and the patient’s plan of care. Care may take place in multiple areas including the Rehabilitation Services gym, hallways, and various locations in the clinic.

Assists providers with administrative manners and clinic operations as appropriate. Utilize the hospital computer system to obtain patient information, as well as keep abreast of hospital directives, and in general participate in the timely and efficient flow of information. Provides summary of results, statistics, and metrics as required by management. Attends hospital training for currency in software mechanisms and interface. Keeps current with knowledge of the position and participate as a learner or teacher in clinical education, in-services, etc. Performs office functions including, but not limited to, receiving and directing calls on a multiple line telephone system, providing assistance to callers and in clinic patients/clients, and completing registration and scheduling functions.

Maintains cleanliness of the clinic on regularly scheduled intervals outlined by infection control policies and as needed.

Performs inventory control of all stocked items including dispensable supplies, office supplies and clinic supplies. May be responsible for ordering supplies stocked in the warehouse and from local vendors. Will be responsible for notifying providers of inventory levels for clinical supplies.

Assists providers in therapy case management as appropriate.

Treats all calls/callers in a professional manner while maintaining confidentiality.

Receives, sends, and prioritizes calls, faxes, requests from patients, incoming information, referring physicians, and/or clinic staff and schedules appropriate appointments in the scheduling system.

Responsible for the execution of activities as prescribed or suggested by Physical Therapist, Occupational Therapist and/or Speech Language Pathologist.to meet resident’s specific needs, to include large group, small group, and individual participation.

Maintains documentation as required by State and Federal regulations. This documentation may include the patient’s physical condition, interventions, and reactions to care.

Assures personnel and staff compliance with all State and Federal regulations including blood-borne pathogens, infection control, use of hazardous material, and fi