Rehab Services Technician

Illinois-Bone-; Buffalo Grove (IL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Short/Long-term disability

401k with company match

Wellness program

Health Savings Accounts

Flexible Savings Accounts

ID protection plan

Paid holidays

Paid time off

Job summary

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Rehab Service Technician to join our orthopedic team. You will support clinicians, help patients with therapies, and ensure smooth daily clinic operations in a multi-location environment.

The role emphasizes patient care, teamwork, and adherence to HIPAA guidelines, with responsibilities spanning clerical duties and front desk support as needed. Training provided in a fast-paced setting.

Qualifications

• Must be at least 16 years old and currently enrolled in school or a high school graduate.
• Proactive in assisting clinicians and maintaining patient comfort and safety.
• Strong written and verbal communication; detail oriented and reliable.

Responsibilities

• Provide excellent customer service to patients and staff in a fast-paced orthopedic rehab setting.
• Assist clinicians with exercise programs, setup equipment, and modalities.
• Maintain clinic cleanliness, organize supplies, and manage front desk tasks as needed.

Skills

Customer service

Communication

Time management

Clinic support

Education

High school diploma or currently enrolled

Tools

Windows

MS Office

Job description

Description

Illinois Bone & Joint Institute, LLC (IBJI),

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Job Summary

A rehabilitation service technician is under the general technician supervisor and management team at the site of employment. The main objectives of this position is to support the staff with a team-oriented approach in delivering exceptional customer service and care with the goal of improving a patient’s overall quality of life.

Rehabilitation Service Technicians are responsible for assisting clinicians in delivering quality care with the goal of improving a patient's overall quality of life and function. As a Rehab Technician at IBJI, you’ll be a vital member of the orthopedic team, contributing to both clinical care and the overall success of the clinic using expertise in patient treatment and time management.

Essential Duties

1. Provide excellent customer service and communication to therapy patients, therapists, physician staff, and clients in a fast paced orthopedic rehab office.
2. Daily clinic maintenance: including but not limited to cleaning treatment tables and equipment, change out linen, stocking supplies.
3. Keep exercise equipment in an orderly fashion and out of the way of patients to maintain safe conditions in the clinic.
4. Daily, weekly and monthly checks of maintenance tasks to stay compliant with IBJI guidelines.
5. Act as an extender to the therapists; assist clinicians with carrying out exercise programs for patients including set up on equipment and modalities.
6. Communicate with therapist on any observations made during the patient's exercise program.
7. Take initiative in assisting clinicians with patient care.
8. Print home exercise program for patients under the direction of the clinician.
9. Inventory of both clinical and non-clinical materials.
10. For clinics that utilize techs for front desk support, follow best practice procedures that involve clerical duties: including but not limited to checking in patients, scheduling appointments, taking co-pays, scanning, answering the phone.
11. Provide daily support to the rehab staff and management team.
12. Follows HIPAA guidelines by protecting the patient's identity.
13. Ability to work with patients regardless of diagnosis, age, or background.
14. Maintain a positive attitude in clinic.
15. Demonstrates professionalism with prompt work attendance and flexibility with established work hours.
16. All other duties as assigned.

Requirements

Job Qualifications

1. Must be at least 16 years of age or older.
2. Must be currently enrolled in school or a high school graduate

Physical Requirements

1. Ability to handle multiple tasks and work under pressure.
2. Ability to lift a maximum of 20 pounds to waist height
3. Detail oriented and demonstrates effective time management.
4. Displays professional and effective writing and verbal communication skills.
5. Skilled in Windows; MS Office; Email access.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.