Rehab Clerical Aide

Advocate Health; Green Bay (WI); On-site; USD 32,000 - 48,000; Full time

Job summary

Advocate Health in Green Bay, WI seeks a Rehabilitation Support Aide to assist with direct patient contact and therapy sessions under supervision. You will help with positioning, transfers, and routine exercises while maintaining efficient registration and clerical duties.

The role emphasizes strong communication, patient-focused service, and basic computer use. A High School Diploma and BLS within 6 months are required, with about 1 year of healthcare-related experience preferred.

Qualifications

• High School Graduate.
• Basic Life Support (BLS) for Healthcare Providers certification must be obtained within 6 months unless department leader determines it is not required.
• Typically requires 1 year of experience in health care, public relations or health care education.
• Demonstrated customer service skills.
• Strong communication and organizational skills.
• Ability to engage people in a warm and positive way.
• Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.

Responsibilities

• Supports the efficiency of the Licensed Therapy Provider and the rehabilitation department with direct patient contact activities.
• Improves therapist efficiency by starting patient treatments when patients are overlapped and using problem solving strategies.
• Communicates with patients and therapists, anticipates needs and conveys concerns, status changes and response to treatment to the therapist.
• Performs registration, scheduling, cashiering, admitting and follow-up of patients; coordinates appointments with other areas or physician offices as needed.
• Performs reception/clerical duties: phones, messages, greeting and scheduling patients, billing, faxing, photocopying, assembling patient records, routing mail.
• Reviews therapy orders in the EMR system and ensures patients are routed appropriately.
• Maintains department files and records; processes billing and reimbursements; completes insurance verifications and authorizations; tracks reauthorizations.
• Monitors the therapy environment to meet patient experience standards.
• Orders, stocks, and organizes therapy equipment and supplies; maintains office and therapy area cleanliness and safety.
• Cleans and disinfects gym/treatment areas and equipment; performs routine maintenance and safety checks.

Skills

Customer service

Communication

Organizational skills

People engagement

Computer skills

Education

High School Graduate

Job description

Major Responsibilities:

• Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
• Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
• Communicates well with patients and therapists, anticipants patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
• Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner. Coordinates patient appointments with other areas or physician offices as needed.
• Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
• Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
• Maintain department files, binders, records, logs, etc. Process billing/reimbursement forms and other department records. Completes insurance verifications and authorizations. Tracks and follows up on need for reauthorizations.
• Monitor the therapy environment to ensure it meets patient experience standards.
• Orders, stocks, and organizes therapy equipment and supplies. Stocks and disposes linens as appropriate. Monitors department office equipment and troubleshoots minor problems.
• Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards. Performs routine maintenance/safety checks and completes work orders.

Licensure, Registration, and/or Certification Required:

• Basic Life Support (BLS) for Healthcare Providerscertification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 1 year of experience in health care, public relations or health care education.

Knowledge, Skills & Abilities Required:

• Demonstrated customer service skills.
• Strong communication and organizational skills.
• Ability to engage people in a warm and positive way.
• Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.

Physical Requirements and Working Conditions:

• Must sit, stand, walk, lift, squat, bend, twist, kneel, and reach above shoulders throughout the workday.
• Must be able to:
• lift up to 50 lbs. from floor to waist.
• lift up to 10 lbs. from waist to overhead.
• lift and carry up to 40 lbs. at waist height a reasonable distance.
• Must be able to:
• push/pull with 30 lbs. of force.
• perform a sliding transfer of 150 lbs. with a second person present.
• Must have functional speech, hearing, and sight.
• Exposed to electrical and chemical hazards as well as blood and body fluids; therefore must have ability to wear protective clothing as needed.
• Operates all equipment necessary to perform the job.
• Position may require travel, therefore may be exposed to road and weather hazards.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.