Rehab Access & Financial Concierge

Premier Health; City of Troy (NY); On-site; USD 21,000 - 32,000; Full time

Job summary

Upper Valley Medical Center in Troy, OH is seeking a Rehab Associate (PRN). You will handle patient registration, scheduling, and financial counseling, while ensuring privacy and compliance in a fast-paced setting.

Responsibilities include verifying benefits, obtaining certifications, and supporting therapy staff. A High School diploma or GED is required, with an Associate degree preferred, and prior customer service in a medical environment is advantageous.

Qualifications

• High School diploma or GED required; Associate degree preferred in healthcare or related business.
• 1–3 years of job-related experience preferred; customer service or hospital/clinic background is ideal.
• Strong communication, multitasking, and confidentiality skills in a medical setting.

Responsibilities

• Register patients, schedule appointments, and collect demographic/financial data accurately.
• Verify insurance eligibility and benefits; explain financial liabilities at registration.
• Obtain pre-certifications and Medicare Plan of Care certifications as applicable.
• Assist with billing reports, denials review, and compliance with policies.
• Support therapy staff and maintain a clean, compliant work environment.

Skills

Customer Service

Clerical Skills

Verbal Communication

Time Management

Education

High School diploma / GED

Associate degree preferred in healthcare or related business

Tools

EPIC system

WOWs

eSignature pads

Job description

Upper Valley Medical Center in Troy, OH is seeking a Rehab Associate (PRN). You will handle patient registration, scheduling, and financial counseling, while ensuring privacy and compliance in a fast-paced setting.

Responsibilities include verifying benefits, obtaining certifications, and supporting therapy staff. A High School diploma or GED is required, with an Associate degree preferred, and prior customer service in a medical environment is advantageous.