REGULATORY SPECIALIST III - 64007252 1

State of Florida; Tallahassee (FL); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Annual and Sick Leave

Nine holidays + Personal Holiday

State Group Insurance options

Retirement plan options

Tuition waivers

Job summary

The Florida Department of Health, Division of Medical Quality Assurance, Bureau of Health Care Practitioner Regulation, Board of Nursing, seeks a Regulatory Specialist III - Team Lead in Tallahassee. This full-time, on-site role supports licensed health care professionals and ensures customer satisfaction by guiding applicants through licensure processes.

The incumbent must demonstrate independent judgment, provide personal guidance, and maintain efficient workflow while collaborating with the

Qualifications

• Knowledge of how to use a personal computer and automated applications.
• Ability to understand and apply licensure laws, rules, and Division policies.
• Ability to work independently and provide guidance to applicants.

Responsibilities

• Answer calls professionally and manage wait times within established targets.
• Log interactions into the licensing database and notify processing units.
• Respond to Live Chat inquiries and route to correct queue.
• Process mail and facsimiles; stamp envelopes daily.
• Stay current with system information and research required data.
• Complete work assignments by deadlines and maintain call queue.

Skills

PC skills

Licensure laws knowledge

Independent worker

Phone etiquette

Fast-paced environment

Research skills

Customer service

Sitting for long periods

Phone duration handling

Multitasking

Job description

Requisition No: 883929

Agency: Department of Health

Working Title: REGULATORY SPECIALIST III - 64007252 1

Pay Plan: Career Service

Position Number: 64007252

Salary: $36,317.26-$39,962.91/annually

Posting Closing Date: 09/29/2026

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Health Care Practitioner Regulation

Board of Nursing

Regulatory Specialist III - Team Lead

Full Time, Career Service Position

Open Competitive Opportunity

Pending classification updates

Duties And Responsibilities

This is a professional position within the Board of Nursing in which the employee functions independently and as part of a team to answer incoming calls from applicants and licensees and increase overall customer satisfaction. These duties guarantee qualified health care professionals can work in the state, so all Floridians have access to the health care they need in order to lead healthier lives. By increasing the number of licensed health care professionals in the state, the incumbent also supports those currently working in health care professions who are so critical in our current and any future public health emergency.

The individual in this position is expected to demonstrate the agency’s fundamental values of innovation, collaboration, accountability, responsiveness and excellence and promote the Department’s mission. The incumbent must exercise independent judgment in dealing with potential applicants and licensees. This position requires problem-solving skills and the ability to provide personal guidance to applicants regarding the certification and licensure process. The incumbent must be able to establish and maintain dependable, effective working relationships with others and maintain pre-approved work schedule with minimal interruptions to workflow.

Specific Duties & Responsibilities Include

• Answering calls professionally, keeping wait times in the call queue within established timeframes; minimizing dropped/transferred calls; advising customers on appropriate actions and procedures; identifying and properly escalating situations requiring urgent attention; routing calls to appropriate resources when necessary.
• Logging all call interactions into the licensing database; utilizing contact history and email system to maintain records and notify the proper processing unit regarding customer requests.
• Responding to Live Chat inquiries to assist applicants and licensees, or routing to the appropriate queue for assistance.
• Downloading facsimiles received electronically to be distributed as needed in the board office or to other offices.
• Being the primary point of contact for daily opening, processing, and directing incoming mail and facsimiles to the proper processing unit within the same business day. Mail should be date stamped, initialed, and logged if necessary.
• Being responsible for stamping envelopes daily and folding/mailing letters for the office as needed.
• Staying current with system information, changes, and updates; researching required information using available resources, including LEIDS, Axiom Pro, and any other systems required to carry out daily duties.
• Completing work assignments and timesheets by established deadlines and remaining logged into the call queue for the duration of the hours scheduled.
• Meeting or exceeding team production standards and performing other duties as assigned by managerial staff.

Knowledge, Skills, And Abilities Required For The Position

• Knowledge of personal computer use (hardware and software) for various automated applications
• Ability to understand and apply applicable laws, rules, and Division policies relating to licensure
• Ability to work independently
• Ability to use proper phone etiquette
• Ability to work in a fast-paced environment
• Ability to research information quickly
• Ability to provide outstanding customer service
• Ability to sit for extended periods of time
• Ability to speak on the phone for extended periods of time
• Ability to multi-task

This position requires sedentary work and repetitive motion.

Minimum Qualifications

• Must be physically present in the office to effectively perform job duties and responsibilities.

Mission

Florida Department of Health Mission, Vision, and Values:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision

To be the Healthiest State in the Nation.

Values

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

Our office is located in the Southwood area of Tallahassee in the Capital Circle Office Complex at:

4042 Bald Cypress Way

Tallahassee, FL 32399

This is a fully on-site position based in Tallahassee. Employees are required to work from our Tallahassee office five days per week with no regular telework or remote option.

Benefits

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com );

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please Be Advised

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.