REGULATORY SPECIALIST III - 64007250

Florida; Tallahassee (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

The Florida Department of Health is seeking a Regulatory Specialist III for the Bureau of Health Care Practitioner Regulation in Tallahassee. This role uses professional judgment to provide information and guidance on licensure processes for complex applications.

It requires handling high-level inquiries by phone and email, escalating urgent cases, logging interactions, and assisting with licensure actions in accordance with Florida statutes and board rules.

Qualifications

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.

Responsibilities

• Assist with licensure processes and provide information to applicants.
• Answer calls and emails; route to appropriate units and log interactions.
• Identify and escalate urgent licensure cases and document actions.
• Contribute to training materials and participate in board training activities.

Skills

Data analysis

Investigation

Regulatory knowledge

Consultation

Project coordination

Communication

Stakeholder management

MS Office

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884674

Agency: Department of Health

Working Title: REGULATORY SPECIALIST III - 64007250

Bureau of Health Care Practitioner Regulation

Board of Nursing

Your Specific Responsibilities:

The Government Analyst I is a highly responsible and professional position located within the Bureau of Health Care Practitioner Regulation. This position is responsible for using professional judgement to provide information, guidance, direction, and assistance with health care licensure processes for highly complex applications. The employee in this position will perform professional and regulatory activities for the Board of Nursing which includes administrative duties or other regulatory related services. The employee exercises independent judgment and initiative in carrying out assignments to completion.

The individual in this position is expected to demonstrate the agency's fundamental values of innovation, collaboration, accountability, responsiveness and excellence and promote the Department's mission.

The incumbent will assist with the phone calls received by the Board of Nursing mini-call center, as directed by the Regulatory Supervisor/Consultant. Incumbent will answer calls professionally, minimizing dropped/transferred calls. Advise customer on appropriate actions/procedures and provide customers with requested information. Log all call interactions into Contact History field in LEIDS. Utilize contact history and email systems to maintain records and notify the proper processing unit regarding customer requests. The incumbent will take appropriate licensure action for callers when review by call agents indicates a licensure action is needed and document the action appropriately in the appropriate electronic system(s). Identify and properly **escalate** situations requiring urgent attention. Research required information using available resources, including LEIDS, Axiom Pro, NURSYS, and Pearson. Route calls to appropriate departments/units when necessary. Respond to Live Chat inquiries to assist applicants and licensees or route to the appropriate queue for assistance. Remain logged into the BON queue for the duration of the hours scheduled.

The employee responds to high level telephonic and email inquiries regarding licensure applications, renewal requirements, and continuing education standards. This work requires an in depth knowledge of the laws and rules governing the CNA, LPN, RN, and APRN professions and the ability to clearly communicate information. The employee demonstrates the ability to de escape irate callers and provide accurate guidance to applicants ranging from recent graduates to experienced out of state practitioners relocating to Florida. The employee also monitors the board’s shared “zzz” email inbox, sorting or forwarding emails if needed, and ensuring any others are responded to in accordance with required internal timeframes. Independently communicates with licensees and continuing education provider applicants to provide technical information related to continuing education requirements and licensure status.

The employee serves as the subject matter expert for complex licensure determinations, providing advanced analysis involving statutory interpretation, accreditation compliance, active practice evaluations, and non routine applicant scenarios. The employee exercises independent authority to approve or elevate licensure applications in accordance with Chapters 456 and 464, Florida Statutes, and applicable Board rules, and provides recommendations to leadership on complex regulatory matters.

The incumbent will be a member of the board’s training team. Training team members are responsible to the Deputy Executive Director for developing and maintaining training tools such as desk guides and PowerPoint presentations, participating in monthly training team meetings, and in the development of the annual training plan. This position is responsible for providing group training presentations and providing guidance to preceptors assigned to new staff.

Incumbent will be responsible for assisting with daily opening, processing, and directing incoming applications, mail and facsimiles to the proper processing unit within the same business day. Mail should be date-stamped, initialed, and logged if necessary. Responsible for completing transmittal forms for any applications and/or fees received daily, to ensure they are deposited and are made available for processing as quickly as possible. Incumbent will be responsible for stamping envelopes daily and folding/mailing letters for the board office as needed.

Incumbent will be the primary processor for Retired Volunteer Nurse applications. Processing each application requires verification that the nurse meets all statutory requirements to qualify for the certification, including holding an active license for at least 10 years, completing a Level II background screening, and that they have not committed a violation of the nurse practice act. The incumbent will also need to verify the applicant has provided all required supporting documentation, and if so, issue the approval letter to the practitioner and save a copy to their licensure file.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Skilled in Microsoft Office (Word, Excel, Outlook).

Qualifications:

Minimum:

• Must be physically present in the office to effectively perform job duties and responsibilities.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Our office is located in the Southwood area of Tallahassee in the Capital Circle Office Complex at:

4042 Bald Cypress Way

This is a fully on-site position based in Tallahassee. Employees are required to work from our Tallahassee office five days per week with no regular telework or remote option.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32311

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.