Regulatory Risk Manager, Amazon Pharmacy Regulatory Operations

Amazon; Manchester (NH); On-site; USD 98,000 - 132,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

PillPack, LLC in the United States is seeking a Regulatory Risk Manager for Amazon Pharmacy to safeguard compliance and drive auditor readiness across accrediting bodies such as URAC, NABP and LegitScript.

You will own end-to-end accreditation processes, coordinate due diligence, interpret evolving standards, mentor teammates, and partner cross-functionally to close gaps with urgency in a fast-paced environment.

Qualifications

• Bachelor's degree, or 4+ years of equivalent experience.
• 2+ years of healthcare compliance, accreditation, or regulatory auditing experience.
• Active and unrestricted pharmacy technician license or ability to obtain within 1 year of hire.
• Experience in compliance, auditing, quality assurance, or regulatory affairs.
• Strong analytical skills, attention to detail, and effective communication; mentoring others.
• Travel up to 25% of the time.

Responsibilities

• Act as intermediary between Amazon Pharmacy and external partners (accreditation agencies, consultants, vendors).
• Own completion of the accreditation audit including evidence compilation and policy submission.
• Monitor operational processes to ensure compliance with accreditation standards.
• Manage lifecycle of corrective actions and coordinate across departments to address deficiencies.

Skills

Healthcare compliance

Regulatory auditing

Risk management

Program management

Stakeholder management

Education

Bachelor's degree or 4+ years of equivalent experience

Tools

AI tools

Job description

Description

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed.

Description

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy. The Regulatory Operations team at Amazon Pharmacy is hiring a Regulatory Risk Manager with a strong eye for detail and a passion for compliance. As a Risk Manager, you are responsible for driving audit readiness across the organization. You will safeguard Amazon Pharmacy's compliance posture by owning and managing the end-to-end relationship with accrediting bodies. You will serve as the organization's subject matter expert on accreditation standards: coordinating due diligence reviews, interpreting evolving accreditation standards, and partnering cross-functionally to resolve compliance gaps with urgency. This role also serves as a peer mentor for new team members and supports team training and development. Successful candidates bring a proactive, detail-oriented approach combined with exceptional stakeholder management skills to navigate complex regulatory landscapes at scale. The Regulatory Risk Manager is agile and has the ability to balance multiple priorities in a fast-paced setting.

Key job responsibilities

• Act as the intermediary between Amazon Pharmacy and external partners, i.e., Accreditation Agencies, Consultants, and Vendors.
• Own completion of the accreditation audit including evidence compilation, policy submission, personnel preparation, logistics coordination, and onsite review facilitation.
• Internal monitoring of operational processes to ensure Amazon Pharmacy’s compliance with accreditation standards.
• Manage lifecycle of issued corrective actions. Engage cross-functional departments, key leadership, and operational teams to address deficiencies identified by accreditors or internal reviews within the required timeline.
• Collaborate with internal partners to ensure policies, personnel training, and resources remain current with evolving accreditation standards.
• Develop and deliver clear, actionable communications to business leadership and internal stakeholders regarding accreditation requirements, changes, and impact assessments.
• Participate in delegation audits and external regulatory reviews, preparing and supplying documentation and analysis as required.
• Identify opportunities to streamline accreditation processes, reduce manual effort, and implement scalable solutions that support Amazon Pharmacy's growth.
• Perform other duties assigned by leadership.

A day in the life

A Regulatory Risk Manager’s day varies but largely consists of tasks such as reviewing updated accreditation standards, tracking corrective action plans, coordinating documentation requests across pharmacy operations, creating and implementing programs that drive continuous improvement across pharmacy accreditation and regulatory operations, and/or preparing for upcoming audits and site inspections. They spend significant time partnering with cross-functional stakeholders — Quality, Compliance, Legal, and Pharmacy Operations — to ensure policies and procedures align with accrediting body requirements. The role blends project management with regulatory expertise, requiring the ability to pivot between strategic planning (like renewal timelines) and tactical execution (like responding to surveyor findings or updating standard operating procedures).

About The Team

The Amazon Pharmacy Accreditation team, part of the Regulatory Operations team, manages the relationship between Amazon Pharmacy and external accrediting bodies such as URAC, NABP, and LegitScript. The team owns standard interpretations, navigates accreditation applications and renewals, and conducts internal reviews of pharmacy operations to ensure sustained compliance. They also partner cross-functionally with Compliance, Pharmacy Operations, Learning, and Legal to integrate accreditation‑defined best practices into company policies and procedures.

Basic Qualifications

• Bachelor's degree, or 4+ years of equivalent experience
• 2+ years of healthcare compliance, accreditation, or regulatory auditing experience
• Can have an active and unrestricted pharmacy technician license or the ability to obtain a pharmacy technician license within 1 year of hire
• Experience in compliance, auditing, quality assurance, or regulatory affairs
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in guiding, training and mentoring others
• Travel up to 25% of the time

Preferred Qualifications

• 1+ years of Amazon/Amazon Pharmacy, or 2+ years of healthcare compliance, accreditation, or regulatory auditing experience
• Experience in risk management methodologies and process improvement initiatives
• Experience in program or project management including the delivery of cross-functional projects
• Knowledge of healthcare regulatory bodies and frameworks, including Board of Pharmacy, Centers for Medicare & Medicaid Services (CMS), Medicaid, and applicable state/federal regulations
• Knowledge of leading accreditation entities such as Accreditation Commission for Health Care (ACHC), LegitScript, National Association of Boards of Pharmacy (NABP), and/or URAC
• Experience leveraging artificial intelligence (AI) tools and technologies in the workplace to streamline workflows, automate monitoring, and/or enhance process efficiency.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Phoenix - 97,900.00 - 132,200.00 USD annually

USA, IN, Plainfield - 97,900.00 - 132,200.00 USD annually

USA, NH, Manchester - 97,900.00 - 132,200.00 USD annually

USA, TX, Austin - 97,900.00 - 132,200.00 USD annually

Company - PillPack, LLC

Job ID: A10525116