Regulatory Quality Assurance Specialist I

Lone Star National Bank; McAllen (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Lone Star National Bank in McAllen, TX is seeking an HMDA, CRA and Insurance Compliance Specialist to manage HMDA LAR and CRA LAR reporting and monitor Hazard, Windstorm, and Flood Insurance compliance.

You will generate reports for regulatory compliance, audits, internal research, corrections, and adjustments, and coordinate with Lending and Insurance teams to ensure policies align with bank standards. This role requires regulatory knowledge and meticulous attention to detail.

Qualifications

• Proactive professional with a High School Diploma or GED and 1+ year hands-on loan administration experience, focusing on documentation, tracking and processing.
• Strong knowledge of regulatory compliance including HMDA and CRA and compliance management for Hazard, Windstorm and Flood Insurance.
• Experience with banking systems and reporting tools for regulatory submissions.

Responsibilities

• Manage and complete HMDA LAR and CRA LAR reporting; oversee tracking for Hazard, Windstorm, and Flood Insurance
• Recommend updates to management regarding related policies and procedures
• Generate reports for regulatory compliance, audits, internal research, corrections and adjustments
• Send monthly exception notices to lending officers
• Send daily matured loan and flood notices for 30-, 60-, and 90-day periods
• Verify and monitor loans requiring force-placed hazard and flood insurance
• Reconcile force-placed insurance policies with the Accounting department
• Manage hazard insurance tracking and update covenants in nCino based on insurance documents
• Update exceptions and loan information in both nCino and Silverlake
• Process insurance refunds as needed
• Scan and maintain insurance documentation
• Contact insurance agents for flood loans to confirm active policies and renewals
• Review all mortgage, consumer and commercial real estate loans for HMDA reporting in Centrax
• Review commercial loans for CRA reporting in Centrax
• Review and approve builder’s risk insurance policies provided by Loan Servicing
• Review and approve loan advances on properties located in flood zones
• Serve as primary contact for audit and compliance inquiries related to Flood Insurance, HMDA, and CRA reporting
• Provide requested documentation to external auditors annually
• Offer support to other units in the department as needed
• Deliver high-quality service with prompt and accurate completion of tasks
• Assist management with loan department related processing issues
• Participate in job specific training and other Bank training programs
• Maintain knowledge of internal risk controls and loss prevention
• Maintain knowledge of all rules, regulations and laws including BSA/OFAC/USA Patriot Act/CIP/AML

Skills

Loan administration

Regulatory compliance

HMDA reporting

CRA reporting

Insurance tracking

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Jack Henry Silverlake

Streamline Platform

nCino

Centrax

Query

Job description

Overview

The HMDA, CRA and Insurance Compliance Specialist is responsible for managing and performing all aspects of HMDA Loan Application Register (LAR) and CRA LAR reporting, as well as tracking Hazard, Windstorm, and Flood Insurance compliance. This role ensures the bank remains compliant with regulatory requirements while supporting related operational functions.

Responsibilities

• Manage and complete HMDA LAR and CRA LAR reporting; oversee tracking for Hazard, Windstorm, and Flood Insurance
• Recommend updates to management regarding related policies and procedures
• Generate reports for regulatory compliance, audits, internal research, corrections and adjustments
• Send monthly exception notices to lending officers
• Send daily matured loan and flood notices for 30-, 60-, and 90-day periods
• Verify and monitor loans requiring force-placed hazard and flood insurance
• Reconcile force-placed insurance policies with the Accounting department
• Manage hazard insurance tracking and update covenants in nCino based on insurance documents
• Update exceptions and loan information in both nCino and Silverlake
• Process insurance refunds as needed
• Scan and maintain insurance documentation
• Contact insurance agents for all flood loans to confirm active policies prior to nCino approval, verify renewals, and collect updated flood and hazard policies
• Review all mortgage, consumer and commercial real estate loans for annual HMDA reporting in Centrax
• Review commercial loans for annual CRA reporting in Centrax
• Review and approve builder’s risk insurance policies provided by Loan Servicing
• Review and approve loan advances on properties located in flood zones
• Serve as the primary contact for audit and compliance inquiries related to Flood Insurance, HMDA, and CRA reporting
• Provide requested documentation and information to external auditors annually
• Offer support to other units in the department as needed
• Deliver high-quality service with prompt and accurate completion of tasks
• Assist management with loan department related processing issues
• Participate in job specific training and other Bank training programs as necessary
• Maintain current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintain current knowledge and comply with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintain current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Qualifications

• A proactive and collaborative professional with a High School Diploma or GED and over 1 year of hands-on experience in loan administration, specializing in documentation, tracking, and processing. Demonstrates strong knowledge of regulatory compliance including HMDA and CRA as well as compliance management for Hazard, Windstorm, and Flood Insurance.
• Knowledge of Jack Henry Silverlake Core Banking System, Streamline Platform, Regulation C - HMDA reporting, Small Business/Small Farm - CRA reporting and Flood & Hazard Insurance tracking
• Working knowledge of Query and Impromptu software programs and report generation
• Strong PC skills including spreadsheet and word processing software
• Accuracy, attention to detail and a high degree of mental concentration are necessary to support the large volume of transaction activity
• Good organizational, interpersonal, and communications skills and the ability to multitask
• Bilingual in English and Spanish is desired

Training Requirements

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

Community Involvement

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.