Regulatory Operations Consultant Sr

City National Bank; Torch of Friendship (FL); Hybrid; USD 75,000 - 115,000; Full time

Job summary

The Regulatory Operations Consultant (ROC) role at City National Bank of Florida supports the Bank's first-line risk management by identifying, assessing, monitoring, and mitigating operational and regulatory risks across the branch network and other frontline units.

The ROC conducts onsite control assessments, transaction QA reviews, and escalation of risk events and control deficiencies with coaching and guidance to staff.

Qualifications

• 5–7 years of experience in Retail Banking.
• Working knowledge of bank operations and processes.
• Excellent organizational, analytical, coaching, time management, and communication skills.
• Ability to collaborate in cross-functional teams to improve processes.
• Excellent follow-up with attention to detail and customer service orientation.

Responsibilities

• Conduct unannounced onsite banking-center assessments and monthly transaction quality assurance reviews.
• Evaluate the execution of operational controls and review supporting documentation and logs.
• Identify and document control deficiencies, policy deviations, risk trends, and root causes with actions.
• Analyze recurring findings and recommend improvements to controls, training, documentation, and reporting.
• Monitor corrective actions and escalate overdue remediation.
• Maintain complete assessment and testing documentation and evidence.
• Communicate results to stakeholders and provide risk-based coaching.

Skills

Retail Banking

Bank operations

Organizational skills

Analytical skills

Coaching & communication

Education

Bachelor's Degree in Business Administration or related field

Equivalent combination of education and experience

Job description

Job ID: 2026-6192 | Category: Finance | Type: Full-Time | Workplace policy: Hybrid.

Overview

The Regulatory Operations Consultant (ROC) supports the Bank's first-line risk management program by identifying, assessing, monitoring, and helping mitigate operational and regulatory risks across the physical banking-center network and other frontline business units. The role performs onsite control assessments and transaction quality assurance reviews, evaluates adherence to policies and procedures, documents and communicates results, monitors corrective actions, provides operational guidance and coaching, and supports timely escalation and reporting of risk events and control deficiencies. The ROC exercises independent judgment within assigned authority and contributes to a consistent, risk-aware, and client-focused control environment.

What You'll Do

• Conduct unannounced onsite banking-center assessments and monthly transaction quality assurance reviews in accordance with approved procedures, checklists, schedules, and sampling requirements.
• Evaluate the execution of operational controls, review supporting documentation and operational logs, and assess staff knowledge of applicable policies, procedures, regulatory requirements, security protocols, and escalation expectations.
• Identify and document control deficiencies, policy deviations, operational losses, near-miss events, and emerging risk trends, including root causes, responsible parties, required corrective actions, and target completion dates.
• Analyze recurring findings and process gaps and recommend opportunities to strengthen controls, procedures, training, documentation, and management reporting.
• Monitor corrective actions, evaluate remediation evidence, maintain the designated tracking repository, and escalate overdue, unresolved, or inadequate remediation to First Line Risk Management leadership and appropriate business management.
• Maintain complete and accurate assessment and testing documentation, including sampling registers, workpapers, supporting evidence, findings, conclusions, and review results.
• Communicate assessment and review results to banking-center personnel, business management, and other relevant stakeholders, and provide risk-based coaching or procedural guidance when gaps are identified.
• Prepare accurate and timely management reporting on banking-center assessments, transaction reviews, operational losses, recurring findings, emerging trends, and outstanding corrective actions.
• Provide assessment results and supporting information for line-of-business risk and compliance forums and enterprise risk reporting.
• Serve as a liaison among frontline business units, Operational Risk Management, Compliance, BSA/AML/OFAC, Fraud, and other support functions to facilitate risk-event reporting, issue resolution, and improvements to control execution.
• Provide operational support and risk-based coaching to banking-center personnel and other frontline business units, including targeted or refresher guidance on new or revised policies, procedures, controls, and regulatory requirements.
• Promote a risk-aware culture by encouraging the proactive identification, reporting, escalation, and remediation of operational and regulatory risks.
• Participate in special projects, process changes, control enhancements, and other assignments as directed.

Qualifications

• 5-7 year of experience in Retail Banking.
• Working knowledge of bank operations.
• Excellent organizational, analytical, coaching, time management and communication skills.
• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement.
• Excellent follow-up skills including attention to detail with a customer service attitude.

Education

• Bachelor's Degree in Business Administration or related field preferred.
• An equivalent combination of education and relevant professional experience may be considered in lieu of a degree.

Special Instructions to Candidates

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information.

Applicants who require a reasonable accommodation to participate in the interview process should contact [e-mail] in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.