Regulatory Data & Insights Analyst

PowerLines; Jefferson City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

PowerLines seeks a Customer Experience Analyst to support the Missouri Public Service Commission’s Customer Experience Department. You will analyze regulated utilities, report on efficiency, examine proposals, and coordinate legislative matters, including written and oral testimony.

Requirements include a bachelor’s degree and 2–4 years of relevant experience, with strong communication and teamwork skills and a proactive work ethic. Occasional travel may be involved.

Qualifications

• Bachelor’s degree from an accredited college.
• 2-4 years of relevant experience.
• Professional experience in utility or regulatory environment preferred.
• Strong interpersonal, communication, active listening, and writing skills.
• Ability to work within a team setting or independently is required.
• Must have initiative and strong work ethic.

Responsibilities

• Perform operational, service quality and management analyses of Missouri regulated utilities.
• Reports on the effectiveness and efficiency of Missouri regulated electric, gas, water and sewer utilities.
• Examine utility proposals related to customer experiences and customer expectations.
• Plan, organize and coordinate moderately complex Commission, state and federal legislative matters related to utility programs.
• Conducts special studies and investigations, prepares recommendations, and provides written and oral testimony to the Commission.
• Reviews utility service quality statistics, including call center and meter reading performance.
• Position may require occasional in and out of state travel.

Skills

Interpersonal skills

Communication skills

Active listening

Written communication

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

PowerLines seeks a Customer Experience Analyst to support the Missouri Public Service Commission’s Customer Experience Department. You will analyze regulated utilities, report on efficiency, examine proposals, and coordinate legislative matters, including written and oral testimony.

Requirements include a bachelor’s degree and 2–4 years of relevant experience, with strong communication and teamwork skills and a proactive work ethic. Occasional travel may be involved.