RegTech Customer Success Specialist (Hybrid | Remote)

ACA Group; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Flexible work environment

Paid time off options

Job summary

ACA Group in Pittsburgh is seeking a Customer Success Specialist to provide expert guidance to clients on the ComplianceAlpha platform. You will build strong relationships with clients, support projects, and act as their main point of contact throughout the engagement.

The ideal candidate has a Bachelor's degree and 3-5 years of experience in financial services, along with strong organizational and communication skills. The role offers a hybrid work environment.

Qualifications

• 3-5 years of experience in securities-side financial services, especially in trade surveillance.
• Understanding of financial securities instruments (stocks, bonds, options, etc.).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop relationships with key client contacts and communicate their needs.
• Provide expertise and support for ComplianceAlpha platform projects.
• Act as the main point of contact for clients throughout their lifecycle.

Skills

Organizational skills

Communication skills

Computer skills

Leadership skills

Strategic thinking

Education

Bachelor's degree

Tools

CRM tools

Job description

ACA Group in Pittsburgh is seeking a Customer Success Specialist to provide expert guidance to clients on the ComplianceAlpha platform. You will build strong relationships with clients, support projects, and act as their main point of contact throughout the engagement.

The ideal candidate has a Bachelor's degree and 3-5 years of experience in financial services, along with strong organizational and communication skills. The role offers a hybrid work environment.