Regression and Production Validation Analyst

Teleperformance USA; Wyoming (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking an experienced Quality Assurance professional to lead regression testing, production validation, and release verification for customer-facing operations. This remote role requires strong documentation and collaboration with Engineering, Product, and Program Management to ensure smooth software releases.

The ideal candidate has 5–7+ years in regression and automation support, ISTQB certification, and hands-on experience with BrowserStack and Jira.

Qualifications

• 5-7+ years in regression testing, production validation, release verification, test automation support, or quality operations.
• Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, Business Systems, or related field.
• Strong understanding of regression strategy, production-safe validation practices, release evidence, defect triage support, and automation opportunities.

Responsibilities

• Oversee approved regression execution.

Skills

Regression testing

Production validation

Release verification

Test automation support

Quality operations

Regression suite maintenance

Automation tooling

English communication

Multilingual (preferred)

Education

Bachelor’s degree or equivalent in CS/IS/Engineering/Business Systems

Tools

BrowserStack

Jira

Salesforce CRM (CRM-adjacent)

Job description

Category : Workforce Management

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

This position is 100% work at home. While this position will be working from

home, this candidate must be located within the US and be eligible to work in the

US without sponsorship.

Your Responsibilities

• Oversee:

• Approved business-facing regression execution

• Production validation checklists

• Defect trend support

• Release evidence support

• Support administration of BrowserStack assets suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)

• Execute approved manual test cases and business-facing regression test suites.

• Support post-deployment production validation planning, coordination, and execution.

• Create and log initial defects with sufficient evidence to support engineering triage and debugging follow through.

• Maintain execution records, test assets, and operating documentation.

• Provide standardized status updates and reporting support to Program Management.

• Coordinate with Business Operations and Advisors, as needed, for real-call, persona-based, language-specific, or market-specific validation requirements.

Required Skills

• Experience: 5-7+ years in regression testing, production validation, release verification, test automation support, or quality operations, including hands-on experience building and maintaining repeatable regression packs for customer-facing or operational workflows.

• Education: Bachelor’s degree or equivalent relevant experience in Computer Science, Information Systems, Engineering, Business Systems, or related field.

• Technical / functional proficiency: Strong understanding of regression strategy, production-safe validation practices, release evidence, defect triage support, and the distinction between exploratory validation versus stable, repeatable flows suitable for automation. Should have experience identifying which checks can be automated at UAT or production-validation level and which should remain manual.

• Tool expertise: BrowserStack required; Jira defect tracking required; experience with regression suite maintenance, test evidence capture, and basic automation tooling or scripting strongly preferred. Familiarity with Salesforce or similar, CRM-adjacent workflows, telephony, messaging, or digital customer journeys is a plus.

• Operating strengths: Able to build and run smoke packs, recurring regression checks, and production-safe post-deploy validation steps. Strong judgment, documentation discipline, and ability to partner effectively with Engineering, Product, and Program Management on release readiness, escaped defects, and automation opportunities.

• Certifications: ISTQB or equivalent required. Experience with test automation frameworks, release management, incident validation, or quality engineering practices is a strong plus.

• Strong written and verbal English communication, multilingual preferred

• Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.

• Comfort operating in a hybrid manual-plus-automation model.

• Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.

• Experience supporting global, multilingual, persona-based, or market-variant validation preferred.

• Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.