Registration Supervisor

Spectrum Health; Royal Oak (MI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay (Payactiv)

Discounts directory with deals

Identity theft protection

Retirement options with company match

Job summary

Corewell Health seeks a Registration Supervisor to lead the Royal Oak Patient Access team, coordinating scheduling, pre-registration and verification processes to ensure timely, accurate registrations and high patient satisfaction. You will partner with facility leadership and clinical teams to meet service levels and regulatory requirements.

The role oversees staff performance, budgets, and process improvements, while maintaining training and compliance with payer rules and hospital policies.

Qualifications

• Bachelor's Degree or higher in business or related field. Equivalent work experience may substitute.
• 3 years of relevant supervisory experience. CRT-Revenue Cycle Representative (CRCR) preferred.
• HFMA CRCR certification desired; 180 days required.

Responsibilities

• Oversee day-to-day operations of Patient Access functions (scheduling, pre-registration, verification, etc.) to maintain service levels.
• Serve as on-site liaison between Corewell Health and the facility.
• Promote good customer relations with leadership, physicians and staff.
• Monitor revenue cycle performance and implement improvements to meet targets.

Skills

Supervisory experience

Revenue cycle knowledge

CRT-Revenue Cycle Representative

Education

Bachelor's degree or higher in business or related field

Job description

Job Summary - Registration Supervisor

The Patient Access Registration Supervisor is responsible for the daily operations of patient access functions under the direction of the Patient Access Manager/Director and integrates the department's services with the hospital's clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. The PA Supervisor serves as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.

Essential Functions - Registration Supervisor

Responsible for day-to-day operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, benefits advisors, etc.) to ensure operations are maintained according to standard.

Serves as an on-site liaison between Corewell Health Business Services and the facility.

Maintains and promotes good customer relations with facility management, physicians and physician office staff.

Coordinates with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns and more.

Reviews Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements.

Informs designated Regional Patient Financial Services Director (PFSD) of any significant issues in the Patient Access areas (e.g. Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.).

Stays abreast of regulatory requirements and company compliance policies, ensuring timely staff education. Inform staff of relevant changes and developments in payer requirements.

Ensure quality review measurements are in place. Facilitates implementation and monitoring of standard policies, processes, reporting and education programs.

Oversees management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership.

Develops specific objectives, budgets, and performance standards for each area of responsibility.

Identifies and implements process improvements to lower costs and improve services to facility customers.

Performs staff reviews and prepares performance documents for direct reports. Recommends appropriate number of qualified/competent staff.

Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.

Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.

Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.

Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

Qualifications - Registration Supervisor

Required Bachelor's Degree or higher in business or related field. Preferred Equivalent work experience may substitute degree requirement.

3 years of relevant experience relevant experience Required Supervisory experience. Preferred CRT-Revenue Cycle Representative, Certified (CRCR) - HFMA Healthcare Financial Management Association 180 Days required

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name Patient Registration Royal Oak - Corporate Employment Type Full time Shift Day (United States of America)

Weekly Scheduled Hours 40 Hours of Work 7:00 a.m. to 3:30 p.m. Days Worked Monday to Friday, on-call weekends and midnights

Weekend Frequency On-call weekends

Corewell Health team members

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.