Registration Specialist-Southpointe

Wheeling Hospital, Inc.; Canonsburg (Washington County); On-site; USD 36,000 - 48,000; Full time

Job summary

WH Wheeling Hospital Inc. is seeking a detailed and patient-oriented Registration Clerk to handle patient registration, demographics, and billing information. You will collect insurance details, verify coverage, and explain billing processes to patients in a high-volume hospital setting.

This role requires a high school diploma and ability to navigate registration and billing systems, with meticulous paperwork handling and strong communication with patients and staff.

Qualifications

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

Responsibilities

• Obtain demographic/billing/insurance information and enter into the registration/billing systems for service and claim processing; provide information about insurance and hospital procedures to patients.
• May complete managed care tasks for pre-certification and authorizations.
• Prepare consent forms and obtain electronic signatures for consent to treat and patient financial obligations.
• Collect deposits/co-pays/deductibles/patient liability payments; provide receipts and document payments.
• Prepare armband for patient identification.
• Balance daily receipts and cash drawer; follow up on accounts as indicated by system flags.
• Initiate screenings and gather information for coverage; complete necessary paperwork.
• Perform medical necessity checks and complete Advanced Beneficiary Notice as needed.
• Schedule, reschedule, or cancel patients per hospital workflows.
• Check order completeness and validate against scheduled service.

Skills

Customer service

Attention to detail

Communication skills

Medical terminology

Data entry

Education

High school diploma or equivalent

Tools

Registration software

Billing systems

Job description

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation.

Minimum Qualifications

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High school graduate or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES:

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validate order against scheduled service.

PHYSICAL REQUIREMENTS:

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods of time.
• Reading and comprehension ability.

WORKING ENVIRONMENT:

• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

Skills And Abilities

• Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

Additional Job Description

Scheduled Weekly Hours:
40

Exempt/Non-Exempt

Shift:
United States of America (Non-Exempt)

Company
WH Wheeling Hospital Inc.

Cost Center
6455 WH Urgent Care Southpointe

Address
555 Southpointe Boulevard
Canonsburg
Pennsylvania

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.