Registration Specialist - Full Time - Days

CO310 Jennie Edmundson Memorial Hospital; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Methodist Jennie Edmundson Hospital in Council Bluffs, IA seeks a patient registration professional to accurately register patients, verify demographics and insurance, collect copays, and coordinate with clinical staff. The role emphasizes data integrity, patient service, and adherence to hospital policies.

The position requires a high school diploma or GED, prior health care registration or billing experience, and basic computer skills.

Qualifications

• High School Diploma or GED required.
• Previous health care registration, customer service, insurance or billing experience required.
• Basic computer skills (Outlook, Word, Excel) and ability to multitask.

Responsibilities

• Registers and dismisses patients courteously and in a timely manner.
• Verifies insurance and payer information; reviews Medicare/ABN forms as needed.
• Collects copayments and posts payments per policy; reconciles cash and receipts.
• Performs order entry for lab patients in Admitting as required.
• Adheres to Safety and Infection Control guidelines; reports unsafe conditions.
• Communicates effectively with patients and team; documents all activities.
• Maintains confidentiality per hospital policy; supports patient financial counseling referrals.
• Completes shift tasks and communicates issues to supervisor; assists with training as needed.
• Provides patient transportation within the campus when required.
• Gathers complete patient data for registration; ensures accuracy of records.
• Completes patient coverage and eligibility verification; coordinates with clinical team.
• Acknowledges age-appropriate care requirements as outlined.

Education

High School Diploma or GED

Job description

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Jennie Edmundson Hospital Address: 933 E Pierce St, Council Bluffs, IA Work schedule: M-Tu-W-F 9:00 AM-5:30 PM Embraces organizational expectations for customer service. Creates accurate and thorough records during the patient registration process including: verification of patient demographics, reason for visit and financial information. Electronically verifies patient eligibility and financial responsibility and performs point of service collections, as appropriate. Makes referral to financial counselors, as appropriate. Coordinates admission reservation with clinical team.

Responsibilities

1. Accurately registers and dismisses patients in a courteous and timely manner. Registers patients in the electronic registration system to Methodist Jennie Edmundson Hospital in a courteous and timely manner. Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative. Performs bedside visits, as needed to complete the registration process and point of service collections. Scans patient identification documents into the registration encounter.
2. Verifies and enters insurance/payer information. Obtains compete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system. Verifies eligibility of coverage according to department guidelines. Completes Medicare Secondary Payer questionnaire and other payer specific documents (including Advance Beneficiary Notice of Noncoverage (ABN) as required.
3. Advices patients of their copayment requirement in a respectful and courteous manner. Documents and secures all payments according to policy. Accurately collects and posts payments according to policy as measured by observation, feedback and monthly audits. Accurately performs all reconciliation procedures pertaining to the collection of copayments. Safeguards cash and receipts by following established department criteria. Notifies supervisor of any discrepancies in a timely manner. Refers patients to Patient Financial Counselors, as appropriate, and documents referrals. Documents all attempts for collections and reason collection attempt failed.
4. Performs order entry functions for lab patients registered in Admitting, as required.
5. Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy. Immediately reports any unsafe conditions or accidents.
6. Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan. Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.
7. Displays adaptability to assure department staffing needs are met. Works additional shifts and accepts additional tasks, projects and assignments dictated by volume, absences or administrative direction.
8. Maintains teamwork spirit, positive mentoring. Willingly assists with training and/or cross training of new employees. Positively and actively assists with the implementation of new procedures, schedules and job tasks necessary, to ensure success and advocation of same. Contributes to department training and orientation. Assists co-workers as needed.
9. Shows respect for patients and co-workers. Maintains confidentiality standards, to assure the highest level of customer service, as outlined in hospital policies and training.
10. Performs periodic, situational and other duties as required. Operates and assists in the maintenance of all office equipment, to assure efficient performance, as outlined in the training program.
11. Provides appropriate care specific to the age of the patient, to ensure understanding and comfort level of treatment, as outlined in the Age Specific Criteria.

Schedule

M-Tu-W-F 9:00 AM-5:30 PM

Job Requirements

Education

High School Diploma or General Educational Development (G.E.D) required

Experience

Previous health care registration, customer service, insurance or billing experience required. Medical terminology preferred.

License/Certifications

Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.

Skills/Knowledge/Abilities

Requires the knowledge of phone etiquette and some medical terminology. Strong computer skills required: Ability to open and navigate Outlook, attachments in Word and Excel and utilize a scanner and copier. Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication and division. Requires the ability to work independently and to collect data from patients that is required for entry into the system. Requires the ability to multitask with strong attention to details of registration process. Requires the ability to relate to patients in a kind, courteous and helpful manner. Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation. Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps. Ability to communicate with others through a glass barrier. Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

Physical Requirements

Weight Demands

Medium Work - Exerting up to 50 pounds of force.

Physical Activity

• Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%-33%): Balancing Carrying Crouching Distinguish colors Grasping Lifting Pulling/Pushing Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Fingering/Touching Keyboarding/typing Reaching Repetitive Motions Sitting Speaking/talking Constantly Performed (67%-100%): Hearing Seeing/Visual

Job Hazards

• Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex) Equipment/Machinery/Tools Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc.) Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means) Mechanical moving parts/vibrations Occasionally (34%-66%): Biological agents (primary airborne and blood born viruses) (Jobs with Patient contact) (BBF) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission. Nebraska Methodist Health System is an Affirative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law. At Methodist Health System, we focus on providing exceptional care to the communities we serve and the people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. If you join our organization, you will have the opportunity to excel in your field, use the latest technologies, learn from the best and work as a team. You’ll have the opportunity to make a difference through The Meaning of Care.