Registration Specialist - Full Time - Days

Nebraska Methodist Health System; Council Bluffs (IA); On-site; USD 25,000 - 36,000; Full time

Job summary

Nebraska Methodist Health System is seeking a patient registration professional in Council Bluffs, IA. The role involves greeting patients, collecting demographics and financial information, and ensuring accurate entry into the electronic registration system.

You will verify insurance, collect copays, and coordinate with clinical staff and financial counselors. Required are strong customer service skills, basic math, and familiarity with Outlook, Word, and Excel.

Qualifications

• High School Diploma or GED required.
• Experience in health care registration, customer service, insurance or billing preferred.
• Basic life support (BLS) preferred or required within 3 months of hire.

Responsibilities

• Registers and dismisses patients courteously and timely.
• Enters patient information into electronic registration system.
• Verifies insurance/payer information and eligibility.
• Collects copays and processes payments per policy.
• Documents referrals to financial counselors and coordinates with clinical team.
• Maintains confidentiality and follows safety/infection control guidelines.

Skills

Customer service

Phone etiquette

Medical terminology

Multitasking

Data entry

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Scanner

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Jennie Edmundson Hospital

Address: 933 E Pierce St, Council Bluffs, IA

Work schedule: M‑Tu‑W‑F 9:00 AM‑5:30 PM

Embraces organizational expectations for customer service. Creates accurate and thorough records during the patient registration process including: verification of patient demographics, reason for visit and financial information. Electronically verifies patient eligibility and financial responsibility and performs point of service collections, as appropriate. Makes referral to financial counselors, as appropriate. Coordinates admission reservation with clinical team.

Responsibilities

Essential Job Functions

• Accurately registers and dismisses patients in a courteous and timely manner.
• Registers patients in the electronic registration system to Methodist Jennie Edmundson Hospital in a courteous and timely manner.
• Reviews and explains all registration forms prior to obtaining signatures from the patient or patient representative.
• Performs bedside visits, as needed to complete the registration process and point of service collections.
• Scans patient identification documents into the registration encounter.
• Verifies and enters insurance/payer information.
• Obtains compete and accurate payer information and scans identification and payer documents and enters the information into the electronic registration system.
• Verifies eligibility of coverage according to department guidelines.
• Completes Medicare Secondary Payer questionnaire and other payer specific documents (including Advance Beneficiary Notice of Noncoverage (ABN) as required.
• Advises patients of their copayment requirement in a respectful and courteous manner. Documents and secures all payments according to policy.
• Accurately collects and posts payments according to policy as measured by observation, feedback and monthly audits.
• Accurately performs all reconciliation procedures pertaining to the collection of copayments.
• Safeguards cash and receipts by following established department criteria.
• Notifies supervisor of any discrepancies in a timely manner.
• Refers patients to Patient Financial Counselors, as appropriate, and documents referrals.
• Documents all attempts for collections and reason collection attempt failed.
• Performs order entry functions for lab patients registered in Admitting, as required.
• Consistently adheres to Safety and Infection Control guidelines, to assure a safe work environment, according to hospital policy.
• Immediately reports any unsafe conditions or accidents.
• Completes tasks and work responsibilities associated with a shift, to maintain a productive department, as outlined in training plan.
• Provides all necessary written or verbal communications regarding tasks, incomplete work, problems, and issues to the supervisor in a timely manner.
• Displays adaptability to assure department staffing needs are met.
• Works additional shifts and accepts additional tasks, projects and assignments dictated by volume, absences or administrative direction.
• Maintains teamwork spirit, positive mentoring.
• Willingly assists with training and/or cross training of new employees.
• Positively and actively assists with the implementation of new procedures, schedules and job tasks necessary, to ensure success and advocation of same.
• Contributes to department training and orientation.
• Assists co‑workers as needed.
• Shows respect for patients and co‑workers.
• Maintains confidentiality standards, to assure the highest level of customer service, as outlined in hospital policies and training.
• Performs periodic, situational and other duties as required.
• Operates and assists in the maintenance of all office equipment, to assure efficient performance, as outlined in the training program.
• Provides appropriate care specific to the age of the patient, to ensure understanding and comfort level of treatment, as outlined in the Age Specific Criteria.

Schedule

M‑Tu‑W‑F 9:00 AM‑5:30 PM

Job Description

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D) required

Experience

• Previous health care registration, customer service, insurance or billing experience required.
• Medical terminology preferred.

License/Certifications

• Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.

Skills/Knowledge/Abilities

• Requires the knowledge of phone etiquette and some medical terminology.
• Strong computer skills required: Ability to open and navigate Outlook, attachments in Word and Excel and utilize a scanner and copier.
• Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication and division.
• Requires the ability to work independently and to collect data from patients that is required for entry into the system.
• Requires the ability to multitask with strong attention to details of registration process.
• Requires the ability to relate to patients in a kind, courteous and helpful manner.
• Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
• Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps.
• Ability to communicate with others through a glass barrier.
• Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

Physical Requirements

Weight Demands

• Medium Work - Exerting up to 50 pounds of force.

Physical Activity

Not necessary for the position (0%):

• Climbing
• Crawling
• Kneeling

Occasionally Performed (1%-33%):

• Balancing
• Carrying
• Crouching
• Distinguish colors
• Grasping
• Lifting
• Pulling/Pushing
• Standing
• Stooping/bending
• Twisting
• Walking

Frequently Performed (34%-66%):

• Fingering/Touching
• Keyboarding/typing
• Reaching
• Repetitive Motions
• Sitting
• Speaking/talking

Constantly Performed (67%-100%):

• Hearing
• Seeing/Visual

Job Hazards

• Chemical agents (Toxic, Corrosive, Flammable, Latex)
• Equipment/Machinery/Tools
• Explosives (pressurized gas)
• Electrical Shock/Static
• Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc.)
• Radiation Non‑Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Mechanical moving parts/vibrations

Not Related

• Biological agents (primary airborne and blood born viruses) (Jobs with Patient contact) (BBF)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

Occasionally (34%-66%):

• Biological agents (primary airborne and blood born viruses) (Jobs with Patient contact) (BBF)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affir­mative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.